Work LocationMarkham, Ontario, CanadaHours37.5Line of BusinessPersonal & Commercial BankingPay Details$45,700 - $61,000 CADJob DescriptionTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting inbound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.ResponsibilitiesMake people’s day:Strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.Solve problems efficiently:Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.Achieve your goals:Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations,



and productivity targets.Never stop learning:Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.WorkplaceAfter completing in‑person training and onboarding sessions, you will work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at a secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in‑person team events and experiences.Job RequirementsHigh School Diploma or equivalent.Fluent in English and Cantonese or Mandarin.Exceptional listening skills and curiosity to help customers meet their needs and resolve concerns. Preference given to those with experience in financial or service industries.Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance metrics.Digital literacy across a broad range of devices (e.G., smartphones, tablets, laptops, headsets).Flexibility, resiliency,



and a positive attitude when responding to challenging situations.Ability to work both independently and as part of a team.Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.BenefitsOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking perks and discounts, career development, and reward and recognition programs.Colleague DevelopmentThere are many career paths within the organization. Regular performance conversations, mentoring programs, and online learning platforms are available to help you unlock future opportunities and grow both professionally and personally.Training & OnboardingIn‑person training and onboarding sessions will be held in Markham for 13 weeks to ensure you have everything you need to succeed in your new role.Interview ProcessWe will reach out to candidates of interest to schedule an interview and will communicate outcomes to all applicants via email or phone call.National Occupation Classification (NOC) Code14201 – Banking, insurance and other financial clerks (NOC)AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.Language Requirement (Québec only)Sans objet#J-18808-Ljbffr

📌 Contact Center Rep Ii, Everyday Banking - C$45,700 - C$61,000 A Year (Winnipeg)
🏢 TD
📍 Winnipeg