Join UniUni as a Mandarin English Client Success Specialist to support our logistics operations. Your dual language skills will allow you to resolve client issues and enhance delivery quality effectively.As part of an cutting-edge team at UniUni, monitor and report on delivery metrics while ensuring client inquiries are addressed promptly. Collaboration with teams across departments is essential to deliver the best customer service experience, particularly in the fast-paced environment of e-commerce logistics.



Your analytical skills will help identify areas for improvement in service processes and support effective communication during busy seasons.Key Responsibilities:Monitor last-mile delivery performance metricsResolve customer inquiries and service tickets efficientlyBuild strong internal and client relationshipsUse data analysis to identify service improvement needsSupport communication across different time zonesRequirements:Fluent in Mandarin and English, written and verbalExperience in logistics or e-commerce preferredSkilled in Excel for data analysis and reportingStrong problem-solving skills under pressureExcellent multitasking and collaboration abilitiesUtilize your language skills and logistics experience to empower client success at UniUni.

📌 Mandarin English Client Success Specialist (Vancouver)
🏢 UniUni Logistics
📍 Vancouver