Position DetailsWork Location: Cambridge, Ontario, CanadaHours: 37.5Line of Business: Personal & Commercial BankingPay Details: $45,700 - $61,000 CADDepartment OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.ResponsibilitiesEngage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutionsUnderstand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential mattersBuild customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online bankingSupport the frontline staff with scheduled cash and non‑cash transactions; resolve critical issuesand report non‑standard matters to managementRecommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellenceParticipate in the timely and accurate completion of business processes and proceduresEnsure prepared documentation is accurate,



reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and EthicsHelp build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectivesQualificationsHigh School diploma and/or 1+ years of relevant experienceInvestment Funds Canada (IFC) or equivalent – post‑appointment within 6 monthsPost‑Secondary or Undergraduate degree (in related field) preferredProficiency in using MS Office (Word, Excel and Outlook), branch software and internetKnowledge of banking solutions and processes to advise customersA self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skillsA agile, diligent, and effective influencer with can‑do attitude to exercise initiative and handle several tasks and changing prioritiesA strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective mannerLanguage requirement (Quebec only): Sans ObjetBenefitsOur total rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.#J-18808-Ljbffr

📌 Personal Banking Associate Trainee - C$45,700 - C$61,000 A Year (Winnipeg)
🏢 TD CANADA TRUST
📍 Winnipeg