Assistant Vice President is responsible for the Group Function Technology (GFT) team that provides end-to-end technology support for operations and delivery for global business partners in our People (HR) and Communications organizations. This role offers a unique opportunity to shape and drive the IT strategy and vision, significantly contributing to our mission of continuously enhancing the colleague’s experience. The AVP will lead innovation through the development and implementation of global technology strategies, overseeing technology integration and solution delivery to enhance operational efficiency. As the primary liaison for technology services, the candidate will ensure seamless communication and project governance, while managing vendor relationships to uphold service excellence. This position provides a platform for skilled growth through leadership in advanced technology operations and collaboration with senior leaders, enhancing business value and supporting strategic decision-making through analytics and automation. Position Responsibilities Heading the People and Communications technology programs at Manulife John Hancock, providing groundbreaking insights and nurturing an encouraging partnership with GFT. Handling all technology delivery and operational roles, services, and budgets within GFT, ensuring that the vision aligns with business goals globally and operates within budget targets. Your role includes supporting compliance with the risk and security standards and developing a comprehensive talent strategy to nurture IT professionals and GFT culture. Focus on continuous improvement through optimization efficiencies, migrating to application architecture standards, and implementing a strategic vendor management plan. Required Qualifications BS/BA or equivalent experience in Computer Science, Computer Information Systems, Management Information Systems or related field At least 5-7 years of expanding responsibility and experience in product ownership and leading systems initiatives for group functions business stakeholders Effective collaboration with customers, vendors, partners and team members at all organization levels Experience in crafting and building domain-specific solutions with an ability to complete rapid prototyping or proof of concept pilots, using AI or other new technologies Experience in defining and implementing Safe Agile Continuous Delivery framework or similar framework to effectively complete project delivery Direct experience supporting operational teams and service management to achieve operational SLA’s Understanding of key industry control frameworks and practices such as ITIL, COSO, COBIT, etc. Broad knowledge and understanding of systems architecture, infrastructure security and applications Ability to interpret and understand Technology Risk policies and standards as well as Internal Audit practices and processes In-depth technical understanding of enterprise computing solutions encompassing cloud hosting, SaaS models, and oversight responsibilities Drive AI enablement and governance across People and Communications platforms, ensuring responsible use,



regulatory compliance, and delivery of measurable business value through automation and advanced analytics. Demonstrate proactive business judgment and decision-making skills to consistently provide sound and effective business decisions Proven interpersonal skills: two-way communications skills (oral and written), ability to build relationships, engage and influence at all levels of the organization, work with a diverse internal customer base, interact in ways that gain acceptance and commitment and resolve conflicts Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously Preferred Qualifications Experienced in senior level leadership and people management across multiple locations, with a history of fostering successful teams Creative problem solver Highly adaptable and comfortable working in, and through, ambiguity and change. Self-starter, results oriented, and highly motivated great teammate who can work both independently and multi-functionally Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality Demonstrated understanding for the complex and ever-changing regulatory environment International exposure and ability to work with a variety of cultures and perspectives Strategic problem solver, solves problems beyond daily business operations, develops a clear vision for the business, and takes a long-term view Strong operations efficiency orientation (process, costing, etc.) and ability to effectively manage ongoing operations within budget targets while finding opportunities for ongoing efficiency Strong business insight, understanding of the business Creative, proactive and pragmatic When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite. Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones,



la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a. Referenced Salary Location Toronto, Ontario Modalidades de Trabajo Híbrido Salary range is expected to be between $129,800.00 CAD - $241,200.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a para conocer el rango salarial correspondiente a tu ubicación. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (. #J-18808-Ljbffr

📌 Assistant Vice President, Gft People And Communications Technology - C$129,800 - C$241,200 A Year (Toronto)
🏢 Manulife/John Hancock
📍 Toronto