Key team member who will work on business and technology initiatives to identify, document, and analyze business and technical requirements, and provide solutions related to payments processing, real‑time money movement, and digital customer experiences.This role supports initiatives including real‑time payments (RTR/Real‑Time Rails), Interac, debit/credit networks, exchange networks, and modern money movement platforms, as well as the implementation of new technologies and product enhancements across mobile and digital channels.The Business Analyst will work under the guidance of the Product Owner and collaborate closely with engineering, product, and business teams to deliver scalable, customer‑centric payment solutions.Position Responsibilities50% Process and system analysisClarify and translate business requirements into detailed system functionality with a focus on payments and money movement capabilitiesAnalyze and document end‑to‑end payment flows, including Real‑Time Rails (RTR), Interac and domestic payment networks, Credit/debit transaction flows, Cross‑border/exchange network integrationsReview and analyze APIs supporting payment systems (endpoints, parameters, authentication, error handling)Document API usage and recommend integration approaches for payment gateways and processing platformsDevelop process maps and workflows illustrating end‑to‑end payment journeys, including API interaction pointsCreate detailed data mapping documents for transaction data, settlement flows, and reconciliation processesUse tools such as Bruno/Postman to test APIs, validate responses, and document payment‑related error scenariosPerform incident investigations using SQL to troubleshoot payment failures, delays, or reconciliation issuesSupport operational teams by identifying and resolving payment and transaction‑related inquiriesDevelop documentation for new processes, system enhancements,



and payment featuresBuild and maintain HTML email templates supporting digital onboarding and payment‑related customer communications20% CommunicationProvide effective communication across Technology, Product, Operations, Sales, Distribution, MarketingTranslate complex technical and payment system concepts into clear, business‑friendly languagePartner with stakeholders to improve customer experience (UX/UI) in digital payment journeys30% Collaborate with business & technical partnersConduct discovery sessions with business and technical stakeholders to define payment system requirementsSupport delivery of digital and mobile payment features, ensuring alignment with backend payment infrastructureAssist with user acceptance testing (UAT) for payment flows and system enhancementsWork closely with engineering teams to validate integration with core payment systems and underlying platformsEnsure solutions are aligned with business objectives, compliance, and scalability requirementsContribute to initiatives involving modernization of legacy payment systemsRequired QualificationsUniversity degree or equivalent business experienceMore than 5 years as Business Analyst in a technology‑driven or payments‑focused environmentAbility to handle multiple demands and competing prioritiesKnowledge and understanding of project management methodology and workflow designExcellent verbal and written communication skillsStrong organization, problem‑solving skills, and analytical abilityWork well in independent or team basis as situation dictatesProven experience as an IT Business Analyst or similar role in a technology‑driven environmentStrong skills in requirements gathering, scope definition, and translating business needs into technical specificationsExperience analyzing APIs, including understanding endpoints,



parameters, and error handlingAbility to create process maps, workflows, and detailed data mapping documentsFamiliarity with API testing tools such as Bruno, Postman, or similarProficiency in SQL for production investigation and root cause analysisStrong written and verbal communication skills to explain technical details to non‑technical audiencesBasic knowledge of HTML and ability to build or edit email templatesBenefits & Working ArrangementsHybrid work arrangementSalary range: CAD $73,725.00 – $122,875.00 (Toronto, Ontario)Employees have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performanceComprehensive perks including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, employee/family assistance plansRetirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resourcesGenerous paid time off program in Canada, including holidays, vacation, personal, and sick days, and full range of statutory leaves of absenceU.S. employees have separate paid time off provisions (contact HR for details)Equal Opportunity EmployerManulife is an Equal Opportunity Employer. We embrace diversity and are committed to fair recruitment, retention, advancement and compensation, administering all practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.AccommodationTo request a reasonable accommodation in the application process, contact [email protected].#J-18808-Ljbffr

📌 Senior Business Analyst - C$73,725 - C$122,875 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg