Elevate client support with Melo Technology as a Customer Experience & Technology Support Specialist in a fully remote role. Focus on troubleshooting technology issues while enhancing the customer experience every day. Melo Technology, a leader in telecom and AI solutions, is looking for a dedicated specialist who combines technical expertise with exceptional customer service skills. In this full-time position, you'll handle a variety of technology support requests, from VoIP phones to cloud services and AI assistants. Your role is pivotal in maintaining high customer satisfaction and helping clients navigate our cutting-edge services. Key Responsibilities:
- Handle customer inquiries via calls and emails
- Diagnose and resolve technical support issues




- Onboard clients with VoIP and AI services
- Conduct training sessions for new users
- Collaborate on technology rollouts and projects Requirements:
- Strong communication skills and problem-solving mindset
- Solid understanding of VoIP and cloud technologies
- At least 1 year of technical support experience
- Familiarity with Microsoft 365 administration
- Valid driver's license and reliable vehicle Bring your passion for technology and customer support to make a difference at Melo Technology. #J-18808-Ljbffr

📌 Customer Experience Specialist At Melo Technology (Montreal)
🏢 Melo Technology
📍 Montreal