Overview Progressive Technology is seeking a proactive and customer-focused Remote Weekend Tech Support Specialist (Tier 1) to provide first-line technical assistance for our Software-as-a-Service (SaaS) platforms. This role is ideal for individuals who enjoy solving technical problems, supporting customers, and working in a fast-paced digital workplace. As a Tier 1 Support Specialist, you will act as the first point of contact for customers experiencing technical issues. You will diagnose basic system problems, guide users through troubleshooting steps, document cases, and escalate complex issues to higher-tier technical teams when necessary. This is a remote weekend role, designed to ensure our customers receive reliable support outside traditional business hours. Key Responsibilities Serve as the first-line support contact for customers experiencing technical issues with SaaS applications. Respond to customer inquiries via live chat, email, and ticketing systems. Troubleshoot common issues including login problems,

📌 Remote Weekend Tech Support – Tier 1 Saas Troubleshooting (Quebec City)
🏢 Progressive Technology
📍 Quebec City