The Guest Experience Specialist is a key role in creating memorable and personalized experiences for every guest. The Guest Experience Specialist will be responsible for anticipating guest needs, exceeding expectations, and ensuring a seamless and exceptional guest journey from pre-arrival to post-departure. Manage guest profiles and preferences in the hotel system. Problem Resolution & Complaint Handling: Address guest complaints and resolve issues promptly and effectively. Escalate complex issues to management as needed. Pre-Arrival & Post-Departure Communication: Manage pre-arrival communication with guests, including welcome emails, special requests, and confirmations. Handle post-departure communication, including thank you emails, feedback requests, and online review management. Concierge Services & Local Expertise: Provide concierge services, including recommendations for local attractions, restaurants, and activities. Assist guests with booking tours, transportation, and other services. Maintain up-to-date knowledge of the local area and events. housekeeping, food & beverage) to ensure seamless guest experiences. Guest Feedback & Review Management:



Monitor online reviews and guest feedback. Education : High School Diploma or equivalent required. A degree or diploma in Hospitality Management or a related field is preferred. Experience : Minimum three years of experience in a guest-facing role within the hospitality/service industry. Excellent customer service orientation with a genuine passion for guest satisfaction. Strong organizational and time management skills. Proficiency in using Property Management Systems (PMS) and other relevant software. Ability to work flexible hours, including evening, overnight, weekends, and holidays. If you are a dynamic and experienced hospitality qualified with a passion for delivering exceptional guest experiences, we invite you to join our team as a Full-Time Guest Experience Specialist at Nobu Hotel Toronto. Hourly Rate: $28.50 Apply now to be part of a luxury hotel experience that exemplifies excellence in service and hospitality. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Guest Experience Manager (Toronto)
🏢 Nobu Hotel Toronto
📍 Toronto