Director of Customer Success Location: Global / Remote (with travel to customer sites) Reports to: CEO About Nanoprecise Nanoprecise is a leader in AI-powered predictive maintenance, leveraging Industrial IoT (IIoT), advanced vibration analysis, and energy analytics to help industrial customers reduce downtime, optimize asset performance, and improve sustainability. Our platform enables global manufacturers to proactively monitor rotating equipment and drive Industry 4.0 transformation. Role Overview The Director of Customer Success will lead and scale Nanoprecise’s global customer success organization, ensuring customers realize measurable business outcomes from our predictive maintenance solutions. This role combines strategic leadership, industrial domain expertise, team building and operational excellence to drive customer retention, expansion, and advocacy across complex, asset-intensive industries. You will own the full post-sales lifecycle—from deployment and onboarding through value realization, renewal, and growth—while building a world-class, data-driven customer success function. Key Responsibilities 1. Customer Success Strategy & Leadership Define and execute a global customer success strategy aligned with revenue and retention goals Build, mentor, and scale a high-performing team of Customer Success Managers (CSMs) and Condition Monitoring Engineers Enforce and report on KPIs (NRR, churn, adoption,



uptime impact, ROI delivery) and operational cadences Foster a customer-centric culture focused on measurable industrial outcomes Drive cross-functional collaboration for the best outcome for our team and our customers 2. Customer Lifecycle Ownership Own the end-to-end customer journey : onboarding, implementation, adoption, value realization, renewal, and expansion Ensure successful deployment of IIoT sensors, analytics platform, and integration into customer workflows Standardize onboarding and implementation playbooks for global industrial customers Lead and train CSMs on Executive Business Reviews (QBRs) (End-to-end lifecycle ownership and retention focus are core to CS leadership roles) 3. Value Realization & Industrial Impact Translate Nanoprecise insights into quantifiable business value (downtime reduction, energy savings, maintenance cost optimization) Partner with customers’ reliability, maintenance, and operations teams Develop ROI frameworks and success plans tailored to industrial environments Drive adoption of predictive maintenance best practices (CS leaders are expected to drive both retention and revenue expansion) 4. Revenue Retention & Growth Own Net Revenue Retention (NRR), renewals, and expansion targets Identify upsell/cross-sell opportunities across sites, assets, and regions Partner with Sales on

📌 Director Of Customer Success (Toronto)
🏢 Adaptive Talent
📍 Toronto