Elevate customer satisfaction as a Senior Customer Success Manager at Esri Canada in Edmonton. Drive strategic outcomes and foster executive relationships in a hybrid work workplace.
In this key role, you will report to the Prairies Region Director and be responsible for managing high-value GIS customer accounts. You will lead complex customer success strategies, ensuring value realization, retention, and revenue growth while acting as a trusted advisor to senior stakeholders. This position is pivotal for aligning sales and services with customer priorities.
Key Responsibilities:
• Own strategic outcomes for GIS customer accounts
• Define and execute multi-year Customer Success Strategies
• Serve as a trusted advisor on location intelligence initiatives
• Coordinate account planning across internal teams
• Navigate and resolve high-impact customer escalations
Requirements:
• Minimum 7 years in GIS and customer success roles
• Proven experience in retention and renewal strategies
• Ability to influence executive-level stakeholders
• Strong analytical skills for assessing customer health
• Post-secondary degree in GIS or related discipline
Drive success by fostering relationships and implementing effective strategies for Esri Canada's valued clients.
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