As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service. Product Knowledge and attentivene...

CA$93,600.00–CA$114,000.00 yearly

Full-time

- As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service.
- Product Knowledge and attentiveness towards customers needs is your playground.
- You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team.
- As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
- Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support.
- Create development plans for full-time staff – providing support and coaching to improve any performance gaps.
- Communicate skills proven through effective huddles / meetings / coaching sessions.
- Develop and maintain a positive work environment for staff.

What you bring

- Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
- Leaders – you lead by example and have a passion for coaching,



developing, and inspiring your team.
- Culture and brand ambassadors – you love the work and take pride in our brand.
- If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
- Minimum of 2 years in a retail environment, preferably at a supervisory level.
- A proven track record of business growth and exceptional customer service skills.
- Demonstrated interest in or involvement in sports or the sporting goods industry an asset.

We’re always looking for great talent! In addition to competitive pay, we offer:

- Comprehensive advantages and retirement programs
- Performance incentives
- Other perks to support your well-being
- Career growth opportunities and product discounts

Our typical hiring range is between $42,500 and $56,200. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

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