Purpose: Lead and own the end-to-end risk, controls, and audit framework for Corporate Real Estate globally. Set the structure, assess risks, drive alignment and day-to-day execution across CRE and enterprise partners, and ensure audit readiness and regulatory compliance (including OSFI expectations).Position Responsibilities:Risk & RCSA LeadershipDefine and lead the CRE risk framework, including Risk Assessments approach, scope, prioritization, and integration with CRE Risk & Technology initiativesDesign and implement risk processes and tools ensuring alignment with the firm’s enterprise risk framework, leveraging approved technology standards and meeting the needs of all key risk stakeholders across the organizationProvide oversight, challenge, and sign-off on risk assessments, and audit planning priorities across CREEmbed enterprise approval requirements, thresholds, and governance checkpoints into RCSA design and executionEstablish risk tracking mechanisms (centralized logs, timelines, etc.) to provide visibility into risk exposures and remediation progressControl Framework & StandardizationEstablish control design standards, procedures, and documentation across CREEvaluate current risks and identify emerging risks facing the business unit, and ensure that controls are properly focusedLead process development and ongoing updates to the Risk and Controls Framework, ensuring consistency across regions, platforms, and programsEnsure the control setting supports audit, regulatory, privacy, and approval requirements, including BUSO governance where applicableIntegrate enterprise approval workflows (thresholds, contract approvals, policy exceptions) into control designGovern enterprise approval frameworks across CREEnsure all approvals are captured and stored with clear audit trailsDrive standardization and automation of approval tracking and reportingDefine and maintain centralized repositories for control documentation, approvals, and artifactsImplement standardized control tracking tools to monitor effectiveness, ownership, and deficienciesAudit & Regulatory LeadershipAct as primary interface with Internal Audit, OSFI, Risk leadership, and key control stakeholdersLead audit planning, readiness, and execution across CRE, including coordination of evidence, stakeholder engagement, andassist in the development of remediation plansOversee issue management, CAPs, and remediation delivery to closureEnsure approvals, risk decisions, and control evidence are fully traceable and audit-alignedDevelop audit-ready documentation frameworks including evidence libraries and approval logsMonitor audit trends and findings to drive continuous improvementBusiness Continuity & ResilienceEnsure CRE’s BCP, BIA, resilience, and pandemic readiness activities align to risk assessments and enterprise standardsProvide oversight of continuity controls, testing requirements, and preparedness updatesGovernance & Risk ReportingLead executive reporting across risk, audit, approvals, control effectiveness, key issues, and quarterly privacy reporting requirementsDefine governance forums, escalation protocols, reporting cadence,



and oversight for BUSO approvals where applicableDrive integration of approvals, policies, procedures, and privacy obligations into the broader risk frameworkEstablish enterprise-aligned governance ensuring all initiatives meet approval requirementsDeliver consolidated reporting on approvals, audit readiness, and remediation trackingImplement end-to-end tracking of approvals, exceptions, and deviationsRequired Qualifications:A minimum of 7 years in progressive roles in Operational Risk, Audit, or Controls leadershipRelevant professional certification/designation (e.G., CIA, CISA, CRMA, CBCP) is an assetExpertise in RCSA frameworks, audit management, and control environmentsProven experience managing regulatory or audit interactionsUniversity degree in business, finance, risk management, or a related field, and/or equivalent combination of education and relevant experienceStrong understanding of enterprise risk frameworks, governance, and CAP managementCompetencies:Strong attention to detail and a high standard of accuracy in deliverables, while consistently meeting deadlinesAbility to understand and work with complex, large enterprise business environmentsExcellent oral and written communication skills including the ability to build and present effective business presentationsDemonstrated capacity to shift between tasks and changing priorities, lead under pressure, make decisions in ambiguous situations and drive cross functional collaboration in a short period ofAbility to work well interpersonally across different teams and disciplines at various levels up through executives, as well as influence and manage without direct authority.Capable of leading process analysis and providing recommendations for process improvementsAbility to prioritize and effectively manage competing priorities and projectsStrategic thinker with strong execution and follow-throughAbility to translate complex risk concepts into business impactSuccess ProfileStrategic thinker with robust execution and follow-throughExecutive-level communication and influenceAbility to translate complex risk concepts into business impactProven leader in complex, cross-functional environmentsDemonstrates strong attention to detail and a high standard of accuracy in deliverables, while consistently meeting deadlinesWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team,



we’ll support you in shaping the future you want to see.This is a hybrid role based in our Toronto office.The role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary LocationToronto, OntarioWorking ArrangementHybridSalary range is expected to be between$125,100.00 CAD - $175,100.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .#J-18808-Ljbffr

📌 Director, Risk And Controls, Cre - C$125,100 - C$175,100 A Year (Toronto)
🏢 Manulife
📍 Toronto