As a Workday Analyst, you are the first point of contact for users seeking assistance with the Workday platform. You will address a broad range of inquiries, from simple troubleshooting to guidance on system functionality, and ensure issues are resolved or escalated as needed. The position requires a customer‑centric approach, technical aptitude, and the ability to work both independently and collaboratively within a team.ResponsibilitiesRespond promptly to Workday‑related inquiries via Service Now and provide explicit, user‑friendly guidance.Troubleshoot and resolve common user issues such as login problems, navigation questions, and data entry errors.Document and track all support interactions and solutions in accordance with company procedures, ensuring accurate records for ongoing analysis.Escalate unresolved or complex issues to specialized team members, ensuring proper handoff, follow‑up, and communication with impacted users.Maintain up‑to‑date knowledge of Workday processes, features, and best practices to provide accurate support and training.Contribute to the creation and maintenance of end‑user documentation, job aids, FAQs, and training materials to enhance self‑service resources.Participate in training sessions, team meetings, and knowledge‑sharing workshops to enhance support skills and system understanding.Monitor system performance and user feedback, proactively identifying trends or recurring issues for process improvement.Communicate effectively with cross‑functional teams, including HR, IT, and payroll, to ensure comprehensive service delivery and timely resolution of issues.QualificationsAssociate or bachelor’s degree in Human Resources,



Information Technology, Business Administration, or a related field (preferred).1‑2 years of experience with Workday; prior customer service or technical support experience highly regarded.Strong problem‑solving skills, analytical thinking, and attention to detail.Excellent interpersonal and communication skills, both written and verbal.Ability to prioritize tasks, manage time effectively, and work under pressure in a fast‑paced environment.Customer‑focused attitude with a commitment to providing high‑quality, empathetic support.Basic understanding of HR processes, payroll workflows, and data confidentiality requirements.Ability to collaborate within a team and adapt to changing procedures and technologies.Proficiency in Microsoft Office Suite and familiarity with Service Now is advantageous.Compensation & Work EnvironmentSalary range: $75,000 – $95,000.Hybrid: must be able to come to the Mississauga office 2 times a week.Occasional after‑hours support may be required during system updates, critical incidents, or high‑traffic periods.We are an equal‑opportunity employer and welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working‑style preference, family status, education, and socio‑economic status. Accommodation for applicants with disabilities will be made during the recruitment process when requested. We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates.#J-18808-Ljbffr

📌 Workday Support Analyst - $75,000 - $95,000 A Year (Winnipeg)
🏢 J EllisDon
📍 Winnipeg