Step into an experienced Service Desk Analyst position at Yardstick Technologies. Focus on providing top-tier IT support while managing service tickets and client relationships.Yardstick Technologies is a leader in IT outsourcing for small to medium businesses in Western Canada, established in 2008. As a Service Desk Analyst, you will play a crucial role in meeting client service commitments. Accurately managing service tickets and maintaining operational standards will be key to your success in this position.Key Responsibilities:Efficiently manage and resolve service tickets escalated to youMaintain effective service ticket prioritization and managementComplete incident and change request tickets diligentlyWork alongside vendors for service fulfillmentResolve complex technical challenges effectivelyRequirements:Post-secondary qualification in Information Technology2+ years working in IT support environmentsFamiliarity with Windows Server TechnologiesExperience with Active Directory and GPOsPhysical capability to lift 50 lbs of equipmentUtilize your technical skills and customer service expertise as a Service Desk Analyst at Yardstick Technologies.

📌 Experienced Service Desk Analyst Role (Edmonton)
🏢 YARDSTICK TECHNOLOGIES
📍 Edmonton