Position SummaryAs the Senior Operations Leader for ExamOne's Canadian operations, you will oversee the end-to-end delivery of phlebotomy and health collection services. This role is responsible for scaling a high‑performing network of 30+ full‑time employees and 400 contingent on‑call resources across Canada to achieve aggressive growth, financial and customer satisfaction targets. You will serve as the primary liaison between ExamOne Canada and LifeLabs (a leading Canadian laboratory diagnostics company) and the U.S.‑based mobile phlebotomy leaders, ensuring seamless operational excellence. The position is located in the Toronto, Canada metro area.Vacancy status: This posting is for an existing position.What You’ll DoStrategic Operational Leadership: Direct all Canadian phlebotomy and health collection operations, ensuring 100% compliance with provincial healthcare regulations and internal quality standards.Financial & Business Performance: Own the Canadian P&L; drive business growth and customer retention while meeting or exceeding revenue, OM and other key metrics.Strategic Partnerships: Act as the lead operational stakeholder in the LifeLabs partnership and collaborate with the Canada Sales Team to onboard new accounts and optimize service delivery.Account & Customer Excellence: Lead the account management and customer service teams to maintain high satisfaction scores and resolve complex service escalations.Network & Resource Management: Manage a dual‑model workforce consisting of 30+ full‑time employees and an expansive network of mobile/contract resources, optimizing staffing models and scheduling for maximum efficiency.Continuous Improvement: Implement Lean and continuous improvement methodologies to optimize workflows, reduce turnaround times, and drive operational innovation across the mobile network.Required QualificationsExperience: 8+ years of senior operations leadership in the Canadian healthcare or laboratory services sector.Network Expertise:



Proven track record managing mobile phlebotomy or decentralized healthcare networks across multiple provinces.Relationship Management: Exceptional ability to navigate complex stakeholder environments, particularly with third‑party lab partners like LifeLabs.Business Acumen: Strong financial literacy with experience in budget development, P&L; management, and growth‑oriented operational scaling.Education: Bachelor’s degree in Healthcare Administration, Business, or a related field.Preferred QualificationsBi‑lingual English/French preferred.Laboratory & Phlebotomy skills and experience.Experience working in large Canadian / U.S. companies.Experience in the Life Insurance industry.Leadership BehaviorsLead With Empathy: Foster a culture of belonging that builds trust and connection.Develop our People: Prioritize an environment where everyone can learn, perform, and grow both personally and professionally.Think Lean: Adopt a mindset of simplification and optimization while applying problem solving in everything we do.Be Customer Obsessed: Deliver exceptional experiences and solutions, treating every customer interaction as an opportunity to define the future.Adapt with Agility: Navigate uncertainty with empathy and resilience, proactively leading change and maintaining momentum.Embrace Technology: Enable and coach employees to leverage technology and innovative solutions that drive better decision‑making.What We OfferSalary range: $112,565 – $143,520 annually (commensurate with experience). LifeLabs’ compensation programs are commensurate based on the role, skill,



effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.LifeLabs is proud to offer resources, opportunities, and a collaborative and supportive environment that enables our team members to thrive.In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program specific to this position. Your package may include:Employee Group Perks: Competitive coverage for employees and their families, including Extended Health Care, Dental Care, and Life Insurance.Retirement Savings PlanVacation and Wellness DaysEmployee Wellness and Giving Programs: Mental, physical and financial wellness initiatives, including Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, and optional health‑related benefits.In accordance with LifeLabs’ Accessibility Policy and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected] are highly encouraged at LifeLabs. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer‑led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.#J-18808-Ljbffr

📌 Senior Operations Leader, Canada - Examone - C$112,565 - C$143,520 A Year (Winnipeg)
🏢 ExamOne
📍 Winnipeg