Job DescriptionPosted Monday, March 23, 2026 at 4:00 AM | Expires Tuesday, April 7, 2026 at 3:59 AMPayments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!Who we areWe are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.Payments Canada — where our country connects:With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!Do you want to make payments easier, smarter and safer for Canada? Join us today!You need to work here if- You love working with passionate, ambitious and collaborative colleagues.- You want to be challenged and lead unique initiatives.- You want to grow, develop and become a subject matter expert in your field.- You want your work to make an impact in your community and country.Come and join us — where payments meet purpose!What we are looking forReporting to the Manager, Desktop and End User Support (DEUS), the Lead, is accountable for the full technical service portfolio for DEUS as it relates to currency, procedures and training of staff. This role involves providing technical leadership, recommendations, and support for all IT initiatives, projects, and administrative activities related to the planning, development, implementation, integration, and maintenance of Payments Canada’s DEUS service portfolio. A critical aspect of the role is the ability to analyze changing conditions and make timely decisions or recommendations, even when faced with relevant but incomplete information and assumptions.The Lead acts as a key ambassador for DEUS, promoting the value, function, and importance of DEUS services throughout the organization. This role involves regular collaboration with various Payments Canada divisions, members, and user groups. The incumbent is responsible for leading and supporting the DEUS function,



which requires a strong combination of specialized technical and problem‑solving abilities, along with excellent relationship management, analytical, and organizational skills. These competencies are also essential for maintaining and supporting the highly visible and business‑critical Corporate Infrastructure portfolios.A day in the lifeResponsibilities of the Lead, Desktop and End User Support includes but is not limited to:Mentor, and coach the team through regular one‑on‑one meetings and by providing timely support, answering questions, and managing escalations.Define, prioritize, and communicate daily operational goals and tasks, ensuring alignment with the Manager's strategic objectives.Operational Excellence and Continuous Improvement.Drive operational efficiency by continuously reviewing internal processes, leading improvement initiatives, and developing and implementing automation frameworks.Proactively identify, justify, and lead research and experimentation on new products, technologies, and processes to significantly enhance team performance and service delivery.Service Management and Documentation.Develop, maintain, and enhance a comprehensive suite of metrics, KPIs, and reporting for the team and Technology Services Division (TSD) Management.Ensure all assigned technology services have a current roadmap, complete documentation, operational instructions, and defined KPIs.Project Support and Readiness.Lead, coordinate, and validate the development of functional and non‑functional requirements impacting DEUS functions.Ensure project deliverables include operational readiness components, preparing the team to support users prior to go‑live.Asset, Vendor and Compliance Management.Liaise with the IT Asset Management function and lead or perform assigned IT Asset Management duties within DEUS.Establish and maintain robust support and communication channels with various product and service vendors.Strategy, Quality and Stakeholder Engagement.Lead the research, evaluation, and identification of strategic products and/or services to improve the quality and efficiency of end‑user support.Provide ongoing feedback to other TSD teams regarding the technical configuration of implemented technology that may affect end users.What you need to be successfulPost‑secondary diploma in a computer related discipline.Minimum of seven (7) years of progressive experience enhancing technical portfolios.Strong knowledge of Identity and Access Management, Windows Infrastructure, Windows 11 and Mac OS, Android and iOS end‑user devices, Cloud Services,



Networking fundamentals and IT Security fundamentals.Experience leading a team of Desktop and End User Support analysts through various IT initiatives and or projects.Experience coaching, mentoring and training technical staff.Participation in overtime and travel outside of the Toronto area may be required.This is an in‑office role. The incumbent must adhere to scheduled ‘in office’ days as required by operational necessity.Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.You will really stand out withBilingualism is considered an asset.Salary rangeBased on qualifications and experience: $105,750 to $141,000Please submit your application by April 06, 2026.What's in it for you?- Flexible, hybrid (remote/office) setting.- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.- 26 weeks of paid maternity and parental leave top‑up.- Rewards and recognition program.- Access to office gym facilities.- Internal and external professional development opportunities.At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.It is important to remember that these tools support, but do not replace, human decision‑making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.Our diversity, inclusion and equity commitmentAt Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [email protected] .We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.#J-18808-Ljbffr

📌 Lead, Desktop And End User Support - C$105,750 - C$141,000 A Year (Ottawa)
🏢 Payments Canada
📍 Ottawa