Guardian & Predictive Services Specialist — CT AmericasOrganization: Siemens HealthineersAbout The RoleYou will be the dedicated specialist responsible for delivering Guardian and Proactive (PROA) remote monitoring services for the CT modality across the Americas (US & Canada). This role is the operational backbone of a contractual service embedded in hundreds of active service agreements, directly supporting a crucial revenue stream. Your mission: detect the failure before it happens, act before the disruption reaches the patient, and make the best service the one the customer never notices. You will monitor real‑time system intelligence, triage predictive events, coordinate field response, and continuously improve the detection‑to‑resolution cycle — ensuring that every Guardian‑contracted CT system receives the proactive care it was promised.What Sets You ApartYou don't just fix problems — you prevent them. You find meaning in the disruption that didn't happen, the scan that ran on schedule, the patient whose care was never interrupted. You combine technical depth with operational ownership and a relentless drive to improve.What You'll DoMonitor & Triage — Analyze Guardian and PROA events (Sc0/Sc1/Sc2) via remote diagnostic platforms (SRS, HPOV, PEAK), applying clinical and technical validation to determine risk and urgency.Coordinate Field Action — Translate predictive findings into clear, actionable dispatches for field service engineers, schedulers, and customer care teams. You are the bridge between remote intelligence and on‑site execution.Drive Continuous Improvement — Track dispatch rates, premature closures, and event accuracy. Identify patterns, refine processes, and feed operational insights back to global engineering and product teams.Demonstrate Value — Author PROA Success Stories and Non‑Event Reports that quantify prevented disruptions, making the invisible impact of proactive service visible to customers and stakeholders.Collaborate Cross‑Functionally — Work closely with Regional Service Managers (RSMs), Customer Service Engineers (CSEs), dispatchers, other Service Operations (SO) organizations (EMEA/APAC) and Service Engineering (SE – HQ)



to align practices and share best practices.RequiredWhat You BringCT systems expertise — Strong technical knowledge of CT platforms (e.G., SOMATOM family): X‑ray tube physics, gantry mechanics, cooling systems, high voltage electronics, detector arrays, and software diagnostics.Proactive service mindset — You think in trends, not just tickets. You anticipate problems rather than wait for escalations. Prevention is your default mode.Continuous improvement discipline — Experience with KPI development, root cause analysis, and iterative process optimization. You close gaps without being asked.Remote diagnostic proficiency — Comfortable with remote monitoring tools, service notification workflows, and data‑driven triage.Explicit communication — Ability to translate complex technical findings into plain‑language guidance for diverse audiences (field teams, schedulers, management, customers).Operational rigor — Proven ability to manage high event volumes with consistent quality, accurate documentation, and timely follow‑through.Business Hours: Alternating shifts 7am to 3pm and 2pm to 10pm U.S. East Coast Hours.Preferred (Plus)Molecular Imaging (MI) knowledge — Familiarity with PET/CT or SPECT systems adds cross‑modality flexibility.Cooling physics & mechanics — Understanding of chiller systems, thermal management, andThe Base Pay Range For This Position Is$50,210 – $69,036Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.The Company offers the following benefits for this position: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off,



paid sick and safe time.Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN), criminal background checks, drug screens, immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, healthcare training.Equal Employment Opportunity StatementSiemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, and other categories protected by federal, state or local law.Reasonable AccommodationsSiemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.#J-18808-Ljbffr

📌 Technical Service Specialist – Ct Systems - $50,210 - $69,036 A Year (Winnipeg)
🏢 Siemens Healthineers
📍 Winnipeg