Elevate client services as an Interaction Quality Analyst with Fidelity in Toronto. This hybrid role focuses on enhancing service quality through evaluating client interactions and operational workflows.Fidelity is seeking an Interaction Quality Analyst to join the Interaction Quality team. In this role, you will contribute to improving operational quality and client experiences by identifying trends and supporting coaching initiatives. Your analytical skills will drive impactful change across the organization.Key Responsibilities:Evaluate client interactions across multiple channelsReview operational activities for compliance and accuracyIdentify risks and root causes for quality issuesFacilitate calibration sessions for consistent evaluationsAnalyze client feedback and operational metricsRequirements:Minimum 3 years in client service or operationsExperience evaluating quality in client interactionsBackground in financial services is essentialPost-secondary education in relevant fieldsStrong analytical and communication skillsBring your expertise in quality analysis and client focus to Fidelity and make a meaningful difference.

📌 Interaction Quality Analyst - C$50,000 - C$65,000 A Year (Toronto)
🏢 Fidelity Canada
📍 Toronto