RSL’S story: Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, twenty-three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: RSL Mission Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada. RSL Vision To be the environment that inspires excellence and trust within our community. RSL Values Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience. Great Place to Work At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Excellent Place to Work ” certification for six consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best. The Opportunity:
Scope of the position Refrigerative Supply’s Residential Territory Manager (RTM) is responsible for establishing and promoting relationships with customers based on integrity, trust and credibility to inspire mutual growth and profitability. The RTM maintains the highest level of service in each area of responsibility with the ultimate goal of selling Residential and associated products, within the sales area assigned. The direct responsibility for supervision comes from the Branch Manager and the Channel Manager, HVAC Residential Unitary. A harmony between the outside sales responsibilities and day to day branch activities needs to be maintained in coordination with the Branch Manager. Duties and Responsibilities Represent RSL in a professional manner at all times. Participate with management in updating territory plan and setting sales goals. Determine sales potential for new and existing customers through inquiry, observation and periodical research. Call on established customers and develop new accounts by cold calling. Determine customer requirements and expectations in order to recommend specific products. Contact customers regularly to provide ongoing information on new equipment and products. Identify trends in customer satisfaction and maintain and improve customer relationships. Gain and apply product knowledge to enhance sales and personal professionalism. Remain current on product and industry knowledge by attending sales meetings, vendor training and trade shows, or reading trade journals. Increase business and