Position SummaryReporting to the Manager, Systems and Support, the IT Support Technician plays a critical role in ensuring the smooth operation of Klinic’s technology infrastructure and maintaining reliable access to clinical and administrative systems. The technician provides front‑line technical support to end‑users across the organization—including clinical, administrative, and outreach teams—diagnosing and resolving hardware, software, and network issues remotely and on‑site to minimize downtime and maintain high levels of user satisfaction.The technician also configures and deploys end‑user technology, manages system access, and maintains accurate IT documentation and asset records. They assist with onboarding and off‑boarding processes, contribute to the upkeep of the server room, monitor system performance, and escalates complex issues to senior staff or external vendors. Collaboration with external IT service providers and adherence to privacy and security protocols in a healthcare setting are essential components of the role. Scheduling flexibility—occasional overnight, evening, or weekend work and limited travel to satellite locations or off‑site events—may be required.ResponsibilitiesEnsure the smooth operation of Klinic’s technology infrastructure and maintain reliable access to clinical and administrative systems.Provide front‑line technical support to end‑users across the organization, including clinical, administrative, and outreach teams.Diagnose and resolve hardware, software,



and network issues remotely and on‑site to minimize downtime and maintain high levels of user satisfaction.Configure and deploy end‑user technology, manage system access, and maintain accurate IT documentation and asset records.Assist with onboarding and off‑boarding processes, ensuring staff have the necessary tools and access to perform their roles securely and efficiently.Contribute to the upkeep of the server room, monitor system performance, and escalates complex issues to senior operational staff or external vendors as needed.Collaborate with external IT service provider(s) and support teams as required.Adhere to privacy and security protocols, particularly in a healthcare setting, and follow Klinic IT policies.Provide scheduling flexibility, including occasional overnight, evening, and weekend work and limited travel to support satellite locations or off‑site events.Salary Range$52,000 to $66,560 per yearEEO StatementKlinic is committed to working towards having a more equitable and diverse workforce at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve—including Indigenous, Black, Persons of Colour, 2SLBGTQQIA+, and/or those living with disabilities—to apply.AccommodationsAccommodations are available upon request during the assessment and selection process. Applicants are invited to self‑declare in their cover letter.#J-18808-Ljbffr

📌 It Support Technician - $52,000 - $66,560 A Year (Winnipeg)
🏢 Klinic
📍 Winnipeg