TEMPORARY CUSTOMER SERVICE EXPERTNovember 9, 2026 - January 8, 2027 Love helping people? Thrive when things move quick? This could be for you.We're looking for energetic, outgoing Customer Service Experts to join our Customer Contact Center team for the busy holiday season.If you genuinely enjoy connecting with people, have a natural sense of empathy, stay positive when things get busy, and are motivated by both delivering great customer experiences and achieving your goals, we'd love to meet you. You'll support SPERRY and G.H. BASS customers across North America, helping make every shopping experience easy, personal and memorable. Fluency in both French and English is required, as you'll interact with customers across Canada and the United States. The DetailsWork model: Hybrid, 1-2 days in office per weekContract: November 9, 2026 - January 8, 2027Hours of operation: Monday-Sunday, 8:00 AM-6:00 PM ESTCompensation: $19.00/hour + possibility of a weekly performance-based bonus The ALDO Group will provide the equipment you need, including a laptop, monitor, keyboard, mouse, and headset. For remote work, you'll need a dedicated, distraction-free workspace and a stable high-speed internet connection.You will:Connect with SPERRY and G.H. BASS customers through phone, chat and emailCreate genuine,



personalized connections and memorable customer experiencesHelp customers with purchases and resolve post-purchase questions from start to finishTake ownership of customer situations and aim for First Contact ResolutionDocument customer interactions accurately in our Customer Relationship Management platformStay up to date on products, processes and proceduresWork toward individual and team performance goalsRepresent the ALDO Group values of Love, Respect and IntegrityChoose Your Schedule Scheduled shifts will fall between 8:00 AM and 6:00 PM EST.You'll select one of the following schedules averaging 30-37.5 hours per week: Option 1Working days: Saturday, Sunday, Monday, Tuesday & WednesdayDays off: Thursday & FridayOption 2Working days: Sunday, Monday, Tuesday, Thursday & FridayDays off: Wednesday & SaturdayOption 3Working days: Friday, Saturday, Sunday, Monday & TuesdayDays off: Wednesday & ThursdayOption 4Working days: Monday, Tuesday, Wednesday, Thursday & FridayDays off: Saturday & Sunday Your First Week: Let's Get You Ready!Training takes place Monday, November 9 through Friday, November 13, 2026, from 9:00 AM to 5:00 PM EST. Full attendance during training is required. No exceptions. Monday & Tuesday: In person at our Ville Saint-Laurent Head OfficeWednesday-Friday: Remote via Microsoft TeamsKnowledge quizzes and a final assessment must be successfully completed with a minimum score of 85%Additional review of training materials outside scheduled training hours may be requiredReady to Jump In?If you're friendly, empathetic, and motivated, enjoy a challenge and like turning customer interactions into great experiences, we'd love to hear from you.Bring your personality, your customer-service mindset and your positive energy to our team this holiday season

📌 CUSTOMER SERVICE AGENT (Montreal)
🏢 Aldo Group
📍 Montreal