Technical Support Professional – Managed Services Provider (In-Office Only)Location: BC Lower MainlandType: Full-Time, PermanentWork Arrangement: In-office only (not hybrid, not remote)About the RoleWe are a Managed Services Provider (MSP) supporting a wide range of business clients across different industries and technical environments. This role is ideal for someone who enjoys variety, problem-solving, and direct client interaction, and who understands the pace and structure of MSP work.This is not a single-environment internal IT role. You'll support multiple clients, manage competing priorities, and work within a structured, ticket-driven support model.This role is in-office only. Remote or hybrid arrangements are not available.Who This Role Is ForTechnical professionals with prior MSP experience who understand ticket queues, SLAs, documentation, and time trackingPeople who like hands-on problem solving and seeing the impact of their work dailyCandidates who are reliable, accountable, and comfortable switching context throughout the dayIndividuals looking for a long-term role with room to growWho This Role Is Not ForCandidates seeking remote or hybrid workThose who prefer a slow-paced, single-workplace internal IT roleIndividuals who dislike structured processes or accountabilityApplicants who do not currently live in (or plan to imminently relocate to) the BC Lower MainlandWhat You'll Be DoingSupporting multiple client environments across desktop, user, and system-level issuesWorking in a ticketing system to track, prioritize, and resolve issuesCommunicating clearly with clients and teammatesSupporting Microsoft 365, endpoint devices, security tools,



and client infrastructureEscalating issues appropriately and following defined processesWhat We're Looking ForRequiredLegal authorization to work in Canada (Canadian Citizen or Permanent Resident strongly preferred)Currently living in the BC Lower Mainland or confirmed plans to relocate within 60 daysAbility to work in-office during standard business hoursStrong communication skills and a professional, client-facing demeanorStrongly PreferredPrevious experience working for a Managed Services Provider (MSP)Experience supporting multiple clients simultaneouslyFamiliarity with Microsoft 365, ticketing systems, endpoint management, security, and backup toolsInternal IT experience is an asset but does not replace MSP experience.Why People Like Working HereWe're serious about the work — not stiff about the setting.Casual dress codeFree parkingEasy access to public transitGames room with ping pong table and gaming consolesA team that actually talks to each other (and laughs)Learning, Growth & DevelopmentWe actively support career development:Training and hands-on learning opportunitiesSupport for industry certificationsPaid certification exams for relevant technologiesExposure to a wide range of real-world environments — not just labsGrowth here is based on capability, reliability, and performance, not politics or tenure.Additional Assets (Not Required)Valid Canadian driver's licenseAccess to a reliable, presentable vehicleClean driving recordImportant NotesThis role is in-office only — no remote or hybrid arrangementsOnly candidates meeting location and work authorization requirements will be consideredApplicants should expect a structured screening process, including a pre-screening questionnaire.

📌 Tech Support Professional (Surrey)
🏢 Superion
📍 Surrey