Job SummaryPassenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.Your activitiesInspect and verify passenger documentationIssue boarding passes and reschedule passengers affected by flight interruptions or cancellationsManage passenger baggage processing including handling and fee calculation if applicableAssist passengers as needed through arrival and check‑in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistanceDirect passengers through Customs, Immigration, and Quarantine, as requiredMake public address announcements as requiredAssist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalComply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policiesOperate equipment to include the jetway, computer keyboards,



and carrier‑specific reservation/ticketing softwareProduce all required, work‑related documentationOther duties as assignedYour profileHigh School diploma or GED equivalentAvailable to work without restriction 40 hrs/weekBe flexible to work different shifts (days, evenings, nights, weekends, holidays)Bilingual French and English, spoken and writtenMinimum 1 year of relevant work experience in a fast‑paced environmentAttentive to detail and committed to continuous improvementSelf‑motivated and able to work independentlyAbility to follow processes and procedures and apply adaptable approach when requiredMust be able to type and learn airline‑specific computer reservation/ticketing softwareMust be at least 18 years oldHave a valid open work permit or eligible to work in CanadaMust be willing to work in inclement weatherWhat we offerCompetitive payPaid trainingGroup benefits (Insurance, RRSPs, etc.)Free parkingUniformAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.#J-18808-Ljbffr

📌 Passenger Service Agent - Aéroport Intl. Jean-Lesage ($21.50/H) - $21.5 An Hour (Winnipeg)
🏢 Swissport
📍 Winnipeg