What You'll Get to DoCalm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulationsMaking and changing flight reservations in the computerized reservation systemChecking in passengers and their baggageCalculate and charge any additional fees if applicableIssuing boarding passes, itineraries, and seating assignments as necessaryAssist pre-boarding passengers to ensure safe movement to and from the aircraftProvide information on fares,



flight schedules and routes in person or over the telephoneFacilitate the protected movement of passengers between aircraft and terminal buildingsOther duties as requiredHours of WorkShift work is required and may include mornings/afternoons, evenings, and weekendsSkills & Experience We ValueHigh school diploma or general education degree (GED) an assetAbility to learn a computerized reservation systemBasic Computer skills (word, excel, office)Knowledge of an airline's operations an assetMust have exceptional customer service skillsMust be able to work independently or in a team settingAbility to work efficiently and accurately under pressureMust have own transportation to and from workMust be able to obtain and maintain an Enhanced Security Clearance qualificationMust be able to attend and complete initial Ground School TrainingPreference given to Inuit Land Claims BeneficiariesInuktitut and/or Inuinnaqtun language considered an asset

📌 Aviation Customer Service Agent: Flight Benefits & Growth - $23.5 An Hour (Winnipeg)
🏢 Beyond Bilingual
📍 Winnipeg