Posted Tuesday, June 30, 2026 at 8:00 AM | Expires Wednesday, July 8, 2026 at 7:59 AMPosition: Member Services RepresentativePosition Type: Five (5) Full time, Permanent, IncludedLocation: In office, Calgary, AlbertaClassification: TP ISalary Range: $64,005.73- $77,253.69Closing Date: July 7, 2026 @ 4:00 p.M. MDTIf you love providing the best in-person customer service, and working side-by-side with your fellow team members, then you belong here!What you’re passionate aboutProviding exceptional customer service and creating a memorable customer experience is your ultimate goal. You have a knack for being patient and understanding while giving accurate and timely information to customers at all stages of their careers and lives. Whether in person, over the phone, or in writing, you find a way to turn complex information into something that’s easy to understand. You embrace change and are known for being curious. You enjoy being part of a busy team and take pride in a job well done, which means a happy customer and accurate documentation.A typical day for the Member Services RepresentativeSupporting members via in-person one-on-one sessionsAnswering member questions in a multi-channel contact centre environmentResponding to incoming telephone inquiriesResponding to e-mails through pension plan-branded e-mail accountsProcessing activities related to contact with members (workflows, file notes, follow-ups and communication with other teams) as requiredUsing resources and seeking guidance from experts to supplement or confirm knowledgeCollaborating within a large team of peers and managementProviding education to members who at various stages of their lives and careers such as retirement, termination of employment,



plan-to-plan pension transfers, death, and relationship breakdownWhat you bringCertificate or diploma (in business or finance is desirable)Work experience in an organization or financial institution where calculations are performed, following policies and procedures was important, and a customer focus existsOne to two years of contact centre experience is an assetAptitude for mathematical and financial conceptsProficiency in Microsoft Office applicationsKnowledge of specific benefits and pension plans is an assetExcellent communication skills, both written and verbalKnowledge of pension rules and design is desirableCompletion of courses within the Pension Plan Administration Certificate (PPAC) program is an assetWhy choose APSAPS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.And it sure feels good helping hard-working Albertans receive their well-deserved pensions.What APS has to offerCommunity-minded workplace with a friendly team environmentVacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s DayCompetitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending accountIn-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programsDiscount programs through various partner agencies#J-18808-Ljbffr

📌 Member Service Centre 1 - Member Services Representative - C$64,005.7 - C$77,253.7 A Year (Winnipeg)
🏢 APS
📍 Winnipeg