Be at the forefront of transit technology as a Technical Operations Analyst with RideCo. Support creative on-demand solutions while driving client satisfaction and service quality.As part of the Customer Success & Operations team at RideCo, you will handle customer requests and resolve technical issues while ensuring service delivery meets KPIs. Your role will be central to building client relationships and facilitating collaboration across teams for optimal results.Key Responsibilities:Learn to support the RideCo software platform efficientlyBuild superior customer relationships through effective serviceRespond promptly to customer concerns and queriesHelp create and update training and knowledge documentationLog product defects while tracking customer interactionsRequirements:3+ years of experience in technical support or similarPassion for solving problems and technical challengesFamiliarity with project management tools like Salesforce or JIRAMust be able to travel within Canada and the US when requiredProven ability to anticipate client needs and prioritize tasksElevate client relations and ensure optimal operations in the dynamic transit tech landscape at RideCo.