Job Type:PermanentDepartment:Salary:$125,653.00 - $157,065.00Close Date (closes at 12:00 am on date noted below):July 27, 2026Hours per Week:35Openings:1Position SummaryAbout MiltonJoin one of Ontario’s fastest-growing and most agile municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.Major Job ResponsibilitiesWhat We Offer?This position is eligible for the following:Annual Salary Range: $125,653.00 - 157,065.00Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.Eligibility to participate in the OMERS pension planPaid time off, including vacation, incidental and volunteer daysEmployee perks/discounts: Discount on Active Living Pass and PerkopolisFlexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)For further details of what we offer,Position SummaryReporting to the Director, Communications & Customer Experience, the Manager is responsible for the leadership of internal and external communications strategies that advance the Town of Milton’s brand as “A Place of Possibility” and maintaining the Town of Milton’s reputation and credibility.The role is responsible for directing and supervising the day-to-day development and execution of all public relations activities of the Corporate Communications team and is the Director’s designate. The Manager also serves as the Deputy Emergency Information Officer for the Town’s emergency management program.Key Responsibilities Include:Corporate Communications Leadership and StrategyResponsible for developing media relations, engagement, marketing, communications, and reputation management strategies that advance the overall narrative of the Town of Milton as A Place of PossibilityServes as the corporate centre of expertise for media and public relations opportunities, and provides information, tools, and advice to Communications Advisors for major departmental communications initiativesProactively manages the reputation of the organization through developing solutionsDevelops and maintains relationships with identified strategic partners including key community and regional agencies, and key program and institutional partnersDevelops and updates annual work plans and strategic roadmaps that reflect departmental and corporate priorities.Ensures alignment with the Town’s strategic plan, accessibility legislation, and digital transformation goals.Supports the Director on counsel to senior leaders on issues managementMonitors applicable operating and capital budgets,



ensuring fiscal responsibility and recommends changes to annual budgets aligned with divisional and corporate priorities or needsMedia RelationsDevelops and maintains strong relationships with journalists and other stakeholders and partners with audiences that align with the Town of Milton’s objectivesMaintains an inventory of emerging opportunities through research on editorial calendars and past coverage of target publicationsProactively pitches stories that align with the interests of target publications and advance corporate objectives among the Town’s core audiencesPerforms media training and preparation for spokespeopleCoordinates responses to incoming media inquiries and maintains a log of all responsesCrisis and Risk CommunicationsPerforms the role and functions of the legislatively required Deputy Emergency Information Officer under the Emergency Management Act of OntarioParticipates in an after-hours on-call rotating schedule to support the Town and its residents in the event of an emergency or issues managementMonitors and identifies current affairs that may have impact on municipal services or reputation of the organizationProvides risk communication counsel to Director and senior leadershipContinuous Improvement of Corporate Communications ChannelsOversees the effective use and growth of corporate communications channels, including social media, the Town’s website, intranet, newsletters, advertising channels, etc. to ensure ongoing improvements and to manage the Town’s reputation.Provides leadership in content creation and interaction through the Town’s centralized social media channels and provides direction to increase engagement and growthProvides leadership in recommending new communications channels according to the Town’s priorities, audiences, communications trends and leading practicesUses analytics to assess the effectiveness of organic and paid channel tacticsCollaborates with Manager, Customer Experience & Branding to prepare regular reports on communications, media relations, and marketing activities with metrics including, but not limited to, overall engagement, communication channel performance, media coverage to stakeholders, as needed and determined by the Director.Uses results to inform the development of strategies and recommendations for continuous improvementLeadership of the Corporate Communications TeamLeads, and provides advice, support, guidance and coaching to staff within the Corporate Communications team.Responsible for the recruitment, training, performance management and professional development planning of assigned staff.Holds self and employees to a high standard of professionalism and accountability consistent with the expectations outlined in the Town’s Code of ConductPromotes a high level of employee engagement among direct reportsSupervises the activities of direct report staff, providing work direction and technical advice and expertise, assigning tasks/projects, determining methods and procedures to be used, resolving problems, and ensuring results are achievedEstablishes staff goals and objectives for direct reports, monitors progress,



and identifies opportunities for professional development and growthEstablishes and maintains strong workflow management and ensures appropriate redundancies and back-ups are in place to maintain service in a fast-paced communications environmentSupports the Director in day-to-day management including business planning, reporting, budgets, resources, and staffingDirects and supervises the team’s day-to-day workflow management in relation to communications work requests, progress, and deliverablesRegularly monitors intake system and meets with staff regularly to identify opportunities of continuous quality improvement in workflow processesUsing change management frameworks and principles revises processes to ensure effective, equitable and efficient workflow across the various roles within the teamDevelops and disseminates service level agreements, standard operating procedures, and other process or governance documentation to ensure consistent internal processes and collaboration across divisions and departmentsEducation & ExperienceMinimum QualificationsPost-secondary degree in Public Relations, Journalism, Communications or similar disciplineMinimum seven (7) years progressively responsible experience in corporate communications and public relationsMinimum three (3) years’ experience supervising staff in large organizations or agency settingsProven experience working with senior leaders to develop and implement effective public relations strategiesExperience supervising workflow within an environment with multiple and competing prioritiesWorking knowledge of change management frameworks and principlesDemonstrated experience proactively managing issues to advance an organization’s reputationRequires expert knowledge of the changing media landscape and how to leverage both traditional and non-traditional forms of media to advance corporate initiatives by reaching target audiences and deliver positive, compelling messages and storiesExceptional written and presentation skills, including working knowledge of Canadian Press (CP) StyleStrong knowledge of Accessibility for Ontarians with Disabilities Act (AODA), Municipal Freedom of Information and Protection of Personal Privacy Act (MFIPPA) and Canada’s Anti-Spam LegislationAbility to build strong relationships with traditional and non-traditional media outlets, influencers, and bloggersPreferred QualificationsCompletion of Incident Management System (IMS) 100 and 200Certificate in risk or crisis communicationsExperience working in a public sector organization and/or a municipal settingAccredited in Public Relations (APR) designationNote to ApplicantsThis posting is for an existing job vacancy.The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.We thank all who apply, however only those selected to move forward in the process will be contacted.AccommodationsShould you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.How to ApplyInterested applicants are invited to apply online at under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on July 26, 2026.If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday

📌 Manager, Corporate Communications - $125,653 - $157,065 A Year (Milton)
🏢 Town of Milton
📍 Milton