Join Compugen as a Bilingual Service Desk Analyst, providing remote support across Canada. Engage with users via phone, email, and in-person assistance, ensuring seamless tech experiences.This role requires fluency in both English and French, along with a minimum of two years in technical support or similar customer service positions. Candidates should demonstrate strong problem-solving skills and a valuable understanding of the Windows 10 environment.



You'll help clients troubleshoot issues effectively while contributing to the development of knowledge base articles.Key Responsibilities:Provide technical support through various communication channelsAnalyze and monitor network problems effectivelyDocument and track problem-solving processes diligentlyApply diagnostic tools for troubleshooting supportCollaborate during team meetings to enhance service deliveryRequirements:Degree or diploma in Computer Science, or equivalent experienceMinimum 2 years in customer service or technical rolesExceptional bilingual (French/English) communication skillsAttention to detail and research capabilitiesExperience in a collaborative team environmentUtilize your tech expertise and bilingual skills to create effective solutions for users at Compugen.

📌 Bilingual Support Analyst Remote Position - Remote (Boucherville)
🏢 Compugen
📍 Boucherville