PurposeAs a Site Operations Supervisor, you will be responsible for leading a motivated and service-minded team to ensure that the site runs smoothly every day. Reporting to the Site Operations Manager, you will plan, organize, and direct operational and Soft Service team members and activities to achieve the client’s and ISS objectives while working within the ISS high standards of quality.Success CriteriaMotivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending.Creating clarity of direction, ensuring a clear connection between OneISS purpose, strategy, and business excellence.Executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless delivery of services.Communicating consistently with team members and providing oversight to ensure necessary coverage during business hours.Navigating a dynamic and fast‑paced environment while balancing responsibilities, providing oversight, and meeting deliverables.Key Areas of Collaboration and InfluenceCommunicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively.Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account.Transform the account successes into promoting and further development of ISS.Ideal Candidate Experience3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service.Experience leading frontline teams meeting operational SLA’s and compliance requirements.Demonstrates strong skills in Communication, Decision‑making, Leadership, and Problem‑solving.Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems,



Smartphone Systems).Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved.Key AccountabilitiesDirects, supervises, and leads the ISS Facility Operations and Soft Service employees.Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager.Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance.Highly visible and the first point of contact for team members and second point of contact for local customers.Lead and direct the team to ensure the facility is running seamlessly and that the environment is clean, protected, customer‑centric, and welcoming.Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant.Work with the team and provide support to maintain appropriate inventory levels of interior shopping tools.Lead by example and work directly with the team to quality control services. Cover shifts as required to ensure service line continuity.Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that create a great customer experience.Monitors performance against agreed goals, adapts and acts when required, and analyzes customer concerns,



meeting KPI’s/SLA’s.Drive a culture of proactivity and contribute positively to facility operations to effectively prevent or address potential problems.Physical Demands & Work EnvironmentA valid driver’s license may be required for this role, depending on the work site or location; local travel by car within certain metropolitan areas may be necessary.Prolonged periods of walking or standing.Must be able to lift, carry, and place up to 50 pounds at a time.Must be able to work schedules that include days, nights, weekends, and/or holidays as needed.HSEQ ComplianceAll employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.BenefitsISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.SalaryThe annual salary range for this position is C$61,000.00 per year – C$65,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.EEO StatementAs a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in the broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.#J-18808-Ljbffr

📌 Operations Supervisor - C$61,000 - C$65,000 A Year (Winnipeg)
🏢 ISS
📍 Winnipeg