Client Industry: Plumbing Service Employment Type: Full-Time Work Setup: Remote Client Location: Ottawa, Canada Salary: 40k/Monthly Time Zone: 8:00am-5:00pm Mon-Fri (Eastern Time) Job Description Ottawater is seeking a reliable and customer-focused Virtual Assistant to become the primary customer service, scheduling, and dispatch coordinator for the business. This role will serve as a key front-line point of contact for customers, handling inbound calls and inquiries, gathering lead information, scheduling plumbing appointments, and coordinating dispatch. The VA will also provide general administrative support to keep the company's front-office operations organized and responsive. The ideal candidate is comfortable speaking with customers by phone, can remain organized in a quick-moving service environment, and can confidently manage scheduling and coordination tasks with minimal supervision. Key Responsibilities Customer Service & Communication Answer inbound phone calls from potential and existing customers in a professional and helpful manner. Collect accurate customer, service, and lead information during calls. Enter and maintain customer information in the appropriate systems. Make outbound calls for customer follow-ups, appointment coordination, and other business needs. Manage email communications and provide general inbox support. Respond to customer inquiries through online chat and other communication channels.



Identify calls or issues that require the owner's attention and route them appropriately. Scheduling & Dispatch Schedule plumbing service appointments based on customer needs and technician availability. Coordinate dispatch activities to support efficient routing and timely service. Manage the business calendar and maintain accurate appointment information. Coordinate changes, cancellations, and scheduling updates as needed. Communicate relevant appointment information to customers and plumbers. Monitor scheduling requirements and proactively address conflicts or gaps. Administrative & Office Support Handle routine day-to-day administrative tasks supporting the plumbing business. Maintain accurate customer and operational records. Provide general front-office and operational support. Keep information, calendars, and administrative records organized and up to date. Assist with coordination tasks that help maintain smooth daily operations. Customer Follow-Up & CRM As the business grows, the VA may also: Follow up with customers after completed plumbing services. Request customer reviews and feedback. Maintain and update CRM records, including customer service history and job notes. Ensure customer information and job-related records are accurately documented. Billing & Business Support Depending on business needs and the VA's capabilities: Assist with basic invoicing and billing activities. Support

📌 General Virtual Assistant: Customer Service (Quebec City)
🏢 VA Desk
📍 Quebec City