The Position:Reporting to the Manager, Service Delivery, you will be an escalation point for our project team members and a point of contact for our clients and vendors. With your passion for continuous learning, you will help form the core of our service delivery with the opportunity to utilize your technical skills and troubleshooting ability. Be the true visionary and bring to life all phases throughout the technical onboarding process.Beginning from project conception to the follow-up, this role ensures quality technical execution of end-to-end IT services, infrastructure, and solutions. Grow your knowledge of hardware and software while also growing your customer service skills with the support of other project technicians. Work with a project management team dedicated to client experience and technical accuracy. Take the lead with your exceptional organizational skills as you manage your time to get tasks completed. With your personable attitude and professional etiquette, you will cultivate new customer relationships every day.Responsibilities:Own project technical deliverables, project timeline,



and project success factors through accurate technical notes and activity trackingEnsure every interaction with clients is pleasant and professional by delivering a “White Glove” experience to the end-user during post-deploy support and user assistanceCreate and innovate current technical methods of deploying solutionsResearch and test new products and solutionsRequirements:Minimum 3-year IT infrastructure project delivery at a senior levelPrevious project implementation of servers & networking infrastructureExperience implementing, managing, and supporting 3rd party cloud servicesProfessional experience with RDS Environments and the ability to set up a Microsoft RDS farmProfessional experience with Firewall configurationsVLAN and Qo S experienceStrong understanding of virtualization technologiesAdvanced troubleshooting abilityAbility to take a technical lead with projects & work harmoniously with project management for successful client deliveryStrong communication and interpersonal skills, internally & client facingCompletion of professionally recognized technical certificationsA desire to help grow and mentor the teamA valid driver’s licensePrevious experience working in an MSP environmentMinimum 2-years IT help desk/support experience is a bonus but not mandatory#J-18808-Ljbffr

📌 Integrated Services - Senior It Infrastructure Technician (Victoria)
🏢 F12.net
📍 Victoria