Become a key player at King Living as a Customer Advocate Consultant in Vancouver, specializing in warranty and service management. This full time role emphasizes proactive customer support using AI-enhanced tools.You will oversee the entire warranty process, ensuring each customer inquiry is handled efficiently and effectively. Using Salesforce Customer 360, you'll troubleshoot issues, coordinate repairs, and uphold King Living's commitment to high-quality customer service.



This position allows you to directly influence customer satisfaction and contribute to ongoing process improvements.Key Responsibilities:Manage warranty inquiries with minimal hand-offsDocument customer cases and resolutions in SalesforceCoordinate repairs and manage customer service timelinesImplement AI recommendations to boost service accuracyIdentify and escalate high-priority service mattersRequirements:Strong background in customer service, ideally in retailFamiliarity with Salesforce Customer 360 or equivalentExcellent conflict resolution and communication skillsUnderstanding of product warranties and service standardsProblem-solving mindset dedicated to customer advocacyDrive impactful change in customer service and warranty management at King Living, ensuring excellence in Vancouver.

📌 Full-Time Customer Advocate Consultant (Vancouver)
🏢 King Living Pty
📍 Vancouver