The Marketplace is the rewards shopping experience within the Achievers platform. Its performance is shaped by a connected set of drivers, including member access, traffic, utilization, conversion, redemption, catalogue relevance, vendor performance, fulfilment reliability and the economics of each transactionAs Manager, Marketplace Performance Intelligence, you will give Marketplace one explicit view of performance and turn intelligence into coordinated action. You will lead Marketplace operational analytics and identify opportunities to improve performance and scalability, own the analytics roadmap and recurring performance routines, and shape executive narratives/decisionsYou will work in close partnership with the Finance Manager, Marketplace through a formal dotted-line relationship, connecting FP&A;’s official financial outlook and governance with deeper customer, member and operational evidence. This role is also expected to structure and execute complex analyses that are cross-functional, commercially material, ambiguous or executive-facingSuccess requires strong analytical judgement, commercial curiosity and executive communication. You will work across Marketplace, FP&A;, Revenue Operations, Customer Success, Product Marketing, BI, Product Analytics, ProDev and Support to strengthen the analytical foundation, clarify ownership and translate findings into measurable actionOwn Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and actionDefine KPIs, targets and benchmarks; govern progress againstagreed customer, commercial and operating outcomesSynthesize financial, customer and operational evidence into clear implications, recommendations, decisions and ownersOwn the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-throughDistinguish temporary variance from structural change and surface emerging gaps before they become material issuesInterpret global member, redemption and market trends; identify implications for priorities and catalogue strategyLead cross-functional, commercially material/ambiguous analyses, and build models where no established method existsUse SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methodsEvaluate customer, member, vendor, product and operating trade-offs, using FP&A; input where financial insight requiredApply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunitiesDevelop concise,



decision-ready presentations for opportunities, risks and investments using validated evidence/modelsOwn analytics intake/Service Desk governance; prioritization, capacity, standards and the Marketplace analytics roadmapDefine data and technology needs with BI, IT and Product Analytics; strengthen access, quality, definitions, documentationClarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDevPrioritize automation, reusable products and self-service capabilities that reduce recurring effort, increase analytical reachBuild metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impactEnsure analytical practices meet applicable data-access, privacy and governance requirementsGovern material analytics initiatives from problem definition through delivery, adoption and outcome assessmentTranslate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgencyDefine intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in prioritiesAlign financial priorities, inputs and timing with the Finance Manager while preserving FP&A; governance and sign-offAdvise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisionsResolve competing priorities, dependencies, risks and cross-functional delivery barriersLead, coach and develop operational analytics talent, embedded FP&A; analytics, and improvement partnersDelegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholdersHold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impactEstablish strong practices for documentation, analytical review, knowledge sharing, development and successionCreate an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learningWhat Success Looks Like:The build of one trusted Marketplace performance story connecting operating drivers, financial outcomes and actionEmerging risks and opportunities are identified early,



with evidence-based guidance on where intervention will yield valueExecutive audiences receive concise, credible and decision-ready presentations that withstand challengePerformance measures, analytical products and reporting routines are trusted, understood and consistently usedMore demand is met through reusable models, automation and self-service rather than repeated manual analysisImprovement priorities have clear owners, intended outcomes and measured business impactThe team delivers timely, high-quality work while increasing analytical maturity and capacity across MarketplaceBenefitsParental Leave Top-upHealth Benefits and Life Insurance Coverage Upon Your First DayFlexible VacationRRSP MatchingEmployee and Family Assistance ProgramFull access to the LinkedIn Learning LibraryInternal Mentorship ProgramEmployee-Led Employee Resource GroupsA beautiful office space located in Liberty Village, TorontoParticipation in our Points-based Employee Recognition ProgramOpportunities for professional development and career growthFamiliarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power PlatformExperience leading analysts/cross-disciplinary teams, including coaching, performance management and developmentBachelor’s degree in a quantitative, business or related field, or equivalent practical experience7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environmentIndependent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business valueStrong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methodsProven ability to influence across Finance, Product, Engineering, BI, Customer Success and OperationsExperience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automationExperience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an assetStrong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisionsDemonstrated ability to structure and execute complex analysis where the question, data or methodology is unclearExperience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilitiesExcellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge#J-18808-Ljbffr

📌 Performance Intelligence Manager (Toronto)
🏢 Achievers
📍 Toronto