Position TypePermanentJob OverviewReporting to the Vice President, Life & Disability, the Director, Life & Disability Services Excellence is accountable for defining and maintaining quality standards, curated care pathways, and quality frameworks that guide day‑to‑day decision‑making across Life & Disability. The Director establishes disability management and quality guardrails that enable operational teams to act early, act consistently, and move claims forward with confidence, balancing claimant outcomes, defensibility, and financial performance across Short‑Term Disability (STD), Long‑Term Disability (LTD), Life, Critical Illness (CI), quality, and appeals.ResponsibilitiesPeople LeadershipProvide leadership and direction to teams responsible for Life and Critical Illness medical consultants and training teams to ensure consistent disability management judgment and sustained capability development.Training and Program OversightOwn the training strategy and execution for Life & Disability Services Excellence, ensuring standards, curated care pathways, and quality expectations are embedded into daily practice.Oversee design, delivery, and governance of training programs supporting claims, appeals, and litigation, aligned with best practices and regulatory expectations.Identify, plan, and implement initiatives that improve quality and enhance claimant experience across the claim journey.Oversee risk mitigation strategies and provide escalation direction for complex, high‑risk, or sensitive claims.Care Path DesignDesign and maintain curated care pathways, disability management frameworks, and standards that define how disability care is delivered.Ensure pathways are fully enabled through training, guidance, and decision support, not just documentation.Conduct environmental scans and integrate emerging disability management, regulatory, and industry trends into pathway evolution and training strategy.Vendor and Provider EcosystemEstablish governance models that ensure external providers actively support curated care pathways, disability management standards, performance expectations,



and metrics.Drive accountability, consistency, and quality across the provider ecosystem to support strong claimant outcomes and care accessibility.Governance and QualityLead development of standards that ensure quality, defensibility, and alignment with regulatory expectations.Enable execution by translating standards into training, tools, and change initiatives that drive consistent adoption.Conduct audits and leverage insights to enhance training and operational practices.Technology, Data & AI EnablementAccountable for the disability management and quality business ownership of core platforms, ensuring they enable curated pathways, quality standards, and defensible decision‑making.Define and prioritize disability management, quality, and AI‑enabled requirements for core systems in partnership with technology, data, and operations teams.Ensure technology solutions support defensible, consistent, evidence‑based disability decisions across Life and Disability services.Build organizational capability and confidence in technology and AI adoption, promoting responsible innovation practices.Identify and enable opportunities where technology and AI can enhance quality, consistency, efficiency, and scalability while maintaining solid governance and defensibility.Driving Execution and Leading ChangeUnderstand core business operations and strategic plans to translate priorities into action plans for Life and Disability Services through innovative problem‑solving.Drive strategic change in alignment with organizational objectives.Define new approaches to achieve results by improving or transforming culture, systems, products, or services, and help others overcome resistance to change.QualificationsUniversity degree in healthcare,



business, or a related field.Minimum of 10 years of related experience in group insurance, specifically within disability case management with progressive management experience.Strong track record of coaching and developing senior managers and other leaders at varying levels.Ability to build effective relationships with internal and external stakeholders and thrive in a quick‑paced environment, demonstrating exceptional organization and prioritization capabilities.Strong business and financial acumen.Knowledge of Life & Critical Illness benefit lines.Knowledge in the area of litigation.Ability to nurture and develop professional teams and inspire, motivate, and engage staff to provide consistent high levels of quality service.Excellent interpersonal, communication, presentation, and negotiation skills.Bilingualism (English/French) is a strong asset.BenefitsPurpose‑driven organization dedicated to improving the well‑being of Canadians.Comprehensive perks plan, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits and fitness center discounts.Flexible work environment supporting work‑life balance and empowering employees to thrive.Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.Collaborative and inclusive culture that values expertise and contributions.Opportunity to shape product strategy and digital ecosystem across Canada, contributing to meaningful innovation and measurable business outcomes.Salary Range$120,335.12 – $170,000EEO StatementWe believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we support accommodations or adjustments at any stage of the recruitment process. We are committed to ensuring recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human‑rights and privacy laws.#J-18808-Ljbffr

📌 Director, Life & Disability Services Excellence - $120,335.1 - $170,000 A Year (Winnipeg)
🏢 Medavie
📍 Winnipeg