Description Du Poste Successful candidate will be required to be on on-call rotation.Key AccountabilitiesPerform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriateService applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational riskPartner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change executiontimes by planning implementations with parallel work streamsContinuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are metProvide effective day‑to‑day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfactionPartners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possibleEnsure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are metDeliver effective and defect‑free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentationInteract with clients to provide quality service/solutions consistent with objectives and client requirementsDesign, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operationsIdentify and address application and data issues and cross‑capability and cross‑release issues that affect application integrityConsult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own areaSchedule changes to supported components in accordance with the approved change management procedures; implement changeswith proper testing, stakeholder signoff,



monitoring and with minimal impact to the businessMay develop a working relationship with 3rd party vendors as required to fulfill support requirementsAct as partner in scheduling, packaging and releasing recent applications and manage all application releases according to approved governance and gating criteriaDevelop understanding of technical aspects of project / break‑fix development related to the application and provide advice/guidance to Developers and Solution DesignersResponsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenanceProvide effective day‑to‑day production support for applications through accurate problem identification and timely resolution of production issuesPerform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outagesImprove stability of the production environment by assisting in setting up, maintaining and monitoring applications/systemLieu De Travail Toronto, Ontario, CanadaHoraire 37.5Secteur D’activité Solutions technologiquesDétails De La Rémunération $81,600 - $115,200 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise.En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur,



qui pourra vous fournir des détails plus précis sur ce poste.Experience & EducationUndergraduate degree or Technical Certificate5-7 years relevant experienceSAS programming language knowledge is mandatoryMainframe platform knowledge (ie. JCL, AWF Scheduling, Endevor)Overall Rahona/Cloud knowledgeExperience running ETL jobsDatabricks experienceAzure Data FactoryMicrosoft SQL Server Management StudioVisual Studio CodeShareholderMonitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as requiredMay monitor the performance of the environment by using meaningful metricsProvide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testingAssess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilizationEnsure effective change management discipline is useAdhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor andescalation issues as requiredFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Identify/implement process improvements to enhance revenue, customer experience and/or reduce costsComply with well‑defined enterprise technology delivery practices and standards and project management disciplinesMake effective use of the cost management processes in place in own unitContinuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/deliveryKeep current with industry and/or business trendsMay perform testing according to test plans, monitor and report on results, and work with others on problem resolutionAs required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelinesEmployee / TeamWork effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Participate in knowledge

📌 Analyste Princ., Soutien Aux Ti - C$81,600 - C$115,200 A Year (Toronto)
🏢 TD
📍 Toronto