Career Opportunities with Campus Living CentresA great place to work.Careers At Campus Living CentresCurrent job opportunities are posted here as they become available.The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living workplace by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as requiredEssential Functions and Basic DutiesServe as the first point of contact for resident questions, concerns, and service requestsBuild and maintain professional, positive relationships with residentsCoordinate maintenance requests, work orders, and vendor access; follow up to ensure completionLead the front desk teams and provide schedulingAssist with resident move-ins, move-outs, and unit inspectionsCommunicate building notices, schedules, and operational updatesSupport conflict resolution and escalated concerns when appropriateConduct regular follow-ups to ensure resident issues are resolved satisfactorilyAssist with lease-related communication, assignments and sublets, renewals, and occupancy supportMaintain accurate records of resident interactions, complaints, and resolutionsCollaborate closely with maintenance, housekeeping, leasing,



and management teamsSupport emergency communication procedures as neededPerformance MeasurementsPerformance will be primarily measured on the following factors:Performance ObjectivesInitiativeInter-Personal SkillsLeadershipBusiness & Financial AcumenCommunicationsSelf Development and AppraisalHealth & SafetyQualificationsEducation:Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)Skills/Abilities:Strong communication and conflict-resolution abilitiesExcellent organizational and time-management skillsProfessional, friendly, and approachable demeanorAbility to handle sensitive resident matters with discretionProficiency with property management software an asset, email, and Microsoft OfficeAbility to multitask in a fast-paced residential environmentExperience Required:1–2 years of experience in customer service, property management, student housing, or hospitalityPreferred Skills :Experience in student housing or multifamily residential operationsKnowledge of leasing procedures and occupancy managementUnderstanding of health and safety protocolsExperience with student lifeBilingualism considered an assetWorking ConditionsHours per Week:Scheduled 44 hours per week (may need to work more as required)Indoor/OutdoorPrimarily on-site, within a residential building or student housingMay require occasional evening or weekend availability for events, move-in periods, or urgent resident mattersLevel of InterruptionHigh level of interruptionStress Level:Moderate overall stress level (peak stress levels in May and September)Travel Outside of Location:Must hold a valid driver’s license and be willing to travel across the city as neededArtificial Intelligence (AI) UsageAs part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.#J-18808-Ljbffr

📌 Resident Experience Lead: Community, Retention & Events (Winnipeg)
🏢 Campus Living Centres
📍 Winnipeg