Reports to: Product Owner, Business Technology SolutionsLanguage Requirement: Bilingual (English and French) – PreferredLocation: Ottawa (preferred) or remoteEmployment: Full‑time, 2‑year term with possibility to become permanentHiring Salary Range: $55,000 – $65,000Vacancy: This job posting is for a current positionPosting Date: June 11, 2026Reply Deadline: June 26, 2026, 4:00pm ETUnited WayCentraide Canada (UWCC) is the national office that provides leadership and services to UWC members across the country.UWCC is seeking a motivated, early‑career Junior Solutions Consultant to support the operation, enhancement, and continued expansion of its shared systems and solutions. The role contributes to UWCC’s network modernization program and will provide day‑to‑day Application Management Services (AMS) support, contribute to Salesforce enhancements, assist with data migration activities for upcoming cohorts, and build Data & Analytics capabilities.ResponsibilitiesApplication Management Services (AMS) Support – Tier 2 & Tier 3:Serve as a Tier 2/Tier 3 point of contact for incoming AMS tickets, triage, investigate, and resolve issues in Salesforce and integrated applications within agreed SLAs.Reproduce, diagnose, and resolve user‑reported issues across Salesforce CRM, custom configurations, flows, and reports.Support the development and deployment of Salesforce enhancements under the guidance of the Product Owner.Collaborate with the AMS partner to transfer knowledge, document recurring issues, and build internal capacity.Contribute to release management activities – user story testing, deployment validation, and post‑release monitoring – following the team’s DevOps practices (GitHub).Maintain clear communication with ticket requesters and Super‑users, writing user‑friendly resolution notes and how‑to articles.Identify trends across tickets and upscale systemic or high‑impact issues to the Product Owner.Help analyze user requests to distinguish break‑fix from enhancement work and translate enhancement requests into clear,



testable user stories.Understand common and local business processes of UWCs to provide informed support and recommend practical solutions.Prioritize and balance a mix of support tickets, enhancement tasks, and project deliverables in a fast‑paced environment.Build progressively deeper knowledge of the Shared CRM (Salesforce NPSP) and its integrated products to become a trusted resource.Provide hands‑on support to onboarding cohorts of UWCs, answering AMS questions, supporting user acceptance testing, and helping new users adopt the solution.Follow established UWCC technical standards and flag exceptions or gaps to senior team members.Support post‑release and post‑onboarding user satisfaction checks, gather feedback, and feed insights back into the enhancement backlog.Data Migration & Data & Analytics SupportUnder the supervision of the Technical Consultant, support data migration activities for upcoming onboarding cohorts – data mapping, ETL execution, data cleansing, validation, and reconciliation between legacy systems and the Shared CRM.Work directly with UWCs preparing to migrate – help them understand data requirements, run validation queries, and resolve data quality issues before and after go‑live.Support development of Data & Analytics artifacts – PowerBI dashboards, semantic models, underlying datasets – that surface campaign performance, donor behaviour, fundraising, and operational insights.Assist with writing Power Query (M) transformations, DAX measures, and basic SQL/SOQL queries to support reporting needs and contribute to the broader PowerBI report library following UWCC’s naming and DevOps standards.Qualifications2–3 years’ experience in a CRM administration, application support, business analyst, or junior developer role, with exposure to Salesforce (NPSP a plus) and AMS/ticketing environments.Post‑secondary degree or diploma in IT, business administration, data analytics,



or a related field – or equivalent practical experience.Working knowledge of Salesforce platform fundamentals and Salesforce Administrator certification or actively working toward it.Foundational understanding of DevOps principles and willingness to learn team tooling (GitHub, Copado, or similar).Exposure to data migration concepts – hands‑on experience with tools such as Data Loader, Workbench, or similar.Familiarity with PowerBI (or comparable BI tools) – basic experience with Power Query, DAX, and connecting to source systems.Solid business analysis skills – capture requirements, document use cases, and translate user needs into clear user stories.Comfortable working with data – reading and writing basic SQL/SOQL queries, profiling datasets, and identifying data quality issues.Robust written and verbal communication skills in both English and French (bilingualism considered an asset).Strong analytical and problem‑solving skills; ability to break down ambiguous issues into clear next steps.Ability to work effectively in a complex, matrixed, multi‑stakeholder organization.Works well under pressure and able to juggle multiple priorities (support tickets, enhancements, project tasks) simultaneously.Thrives in a team setting, self‑motivated, with strong attention to detail and a high level of personal accountability.Strong curiosity and growth mindset; eager to learn Salesforce, PowerBI, data migration, and DevOps practices on the job.Flexible to work occasional evenings and weekends as necessary, and to travel on occasion.LocationUnited WayCentraide’s national office in Ottawa, Ontario. Works in an open space environment and may work from remote locations at times.Diversity, Equity, and InclusionUnited WayCentraide Canada hires based on merit and is strongly committed to diversity and equity within its community and to providing a welcoming and inclusive workplace. It especially welcomes applications from Black, Indigenous and People of Colour, women, persons with disabilities, people of all sexual orientations and genders, and others who can productively engage with diverse communities.#J-18808-Ljbffr

📌 Junior Solutions Consultant, Business Technology Solutions (Gatineau) - C$55,000 - C$65,000 A Year (Winnipeg)
🏢 United WayCentraide Canada
📍 Winnipeg