Job Code: 26800Status: Part-TimeLocation: Providence Care Hospital / Providence Transitional Care CentreUnion: OPSEU 4104 Service ClericalWage: $27.92- $30.50/hrPosting Period: August 28, 2026 - September 6, 2026Position SummaryThe Reception Services Assistant will provide high quality reception services to patients/clients/families/visitors and staff at Providence Care Hospital (PCH). In addition, the Reception Service Assistant will operate automated telephone system and provide general clerical support as needed. The Reception Services Assistant will work in collaboration with the Welcome Desk Volunteers to provide a welcoming environment to Providence Care Hospital.Skills And Qualifications RequiredCompletion of High School DiplomaCertificate or Diploma in Administrative Services, Office Administration or Microsoft Office training etc., preferredMinimum one year of experience operating an electronic telephone management ("switchboard") system in a busy environment; Experience in reception services in a hospital or similar environment, preferredExperience interacting with patients and families, preferred, and/or experience as a patient or caregiver who has received care in a hospital environment, preferredPosition ResponsibilitiesGreets guests, staff and physicians to PCH in a friendly and skilled mannerHelps guests navigate and wayfind at PCH by providing verbal instructionsAnswers the general telephone line (Reception) and transfers callers to appropriate destination; checks answering machine regularly and ensures a response to callers who have left messages and require callbackEnsures enquiries are processed in a pleasant, polite,



prompt and professional manner and ensures privacy of patient/client information is maintainedUses public address system to announce events or page individuals according to Providence Care's overhead paging policyIdentifies staff questions or potential concerns to the appropriate manager, with the goal of resolving issues to the best outcome for patients, clients and all who work at PCHTransfers emergency phone system at the beginning of the morning shift and prior to the end of the shift, in collaboration with Security staffIdentifies when a visitor/client has a complaint/concern and either helps resolve the situation, supports the documentation of the complaint and/or contacts Patient Relations for additional, timely supportIs familiar with and understands responsibilities of Reception Services Officers documented in Emergency Code procedures; executes responsibilities when Codes are calledWhy Work At Providence Care HospitalSpecialized sub-acute Care in rehabilitation, mental health services, complex medical management and palliative careA hospital striving for excellence in care, education and researchCommitted to people centred approach to care deliveryCompetitive salaries with percentage in lieu of benefits & vacationHealthcare of Ontario Pension Plan (HOOPP)State of the Art Building with on-site parkingOn-site café and cafeteria with a variety of food optionsCorporate and unit/service specific orientation for new hiresFocus on Healthy Workplace& Culture of QualityEmployee & Family Assistance ProgramEducation, mentorship and bursary opportunitiesFully affiliated with Queen's University and St. Lawrence College and other academic institutionsLocated on the shores of Lake Ontario surrounded by park land and walking trailsDisclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.Unless specifically stated, all job postings are for existing positions at Providence Care.

📌 Reception Services Assistant, Part Time, Reception Services (Kingston)
🏢 Providence Care
📍 Kingston