Become an integral part of Bank Australia as an IT Service Desk Analyst. This role focuses on providing exceptional 1st and 2nd level tech support to staff via phone and remote tools.As a Service Desk Analyst at Bank Australia, you will deliver crucial support across various tech issues, ensuring timely resolutions in line with SLAs. Your experience in IT support within an ITIL framework will be essential as you log and manage calls, assist with compliance training, and actively identify improvement opportunities for IT systems.Key Responsibilities:Deliver 1st and 2nd level tech support via phone and desktop toolsRespond to incoming requests related to hardware and softwareLog and manage support calls using Manage EngineEnsure compliance with data risk policies and SLAsContribute to team goals and participate in meetingsRequirements:Experience in IT support with ITIL frameworkStrong customer service and communication skillsProficiency in Citrix, Windows Server, and Microsoft OfficeUnderstanding of Microsoft 365 admin toolsWillingness to provide after-hours supportDrive technical excellence and uphold the core values of Bank Australia in this fulfilling role.

📌 It Service Desk Analyst At Bank Australia (Collingwood)
🏢 Bank Australia
📍 Collingwood