Location:Toronto, ON, CAAbout the RoleAs aSales Operations Manager, you will lead the North America Sales Operations team, a function that sits at the very center of how the business operates and grows. You will be accountable for ensuring the seamless execution of treaty onboarding, data quality management, operational controls, and continuous improvement initiatives across the region. This is a high-visibility leadership role where you will partner with stakeholders across Client Markets, Treaty Administration, Finance, Valuation, and global Operations to deliver operational excellence at scale.Key ResponsibilitiesLead, coach, and developa high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client serviceDrive cross‑traininginitiatives to build team resilience and ensure business continuity across shifting prioritiesOversee end‑to‑end customer onboardingand operational support activities, ensuring service levels, quality standards, and operational objectives are consistently metManage team workload and capacityeffectively, adapting to volume fluctuations and evolving business priorities with agilityMaintain robust operational controls and data quality standards, monitoring KPIs and operational metrics to ensure accuracy, integrity, and complianceSupport audit, compliance, and governance requirements, serving as a key operational point of contact for escalations and risk managementIdentify and lead process improvement initiativesthat simplify, standardize, and automate workflows – improving efficiency, scalability, and the overall stakeholder experiencePartner with technology and business teamsto implement operational enhancements and drive digital transformation within the functionBuild and sustain strong relationshipswith internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidenceAbout the TeamSales Operations sits at the center of the business,



enabling client markets to focus on winning and growing client relationships while we ensure the operational foundation is accurate, efficient, and compliant. We support the full deal lifecycle, from origination through execution, by partnering closely with cross‑functional teams to manage processes, systems, data quality, KPIs, and controls.About YouYou are a seasoned operations leader who brings both strategic thinking and hands‑on execution to everything you do. You know how to inspire a team, navigate complexity, and build the kind of operational infrastructure that lets a business scale with confidence. You communicate with clarity, lead with empathy, and never lose sight of the details that matter.Qualifications7+ years of experiencein Sales Operations, Business Operations, Financial Services, Insurance, or a related field, with a demonstrated track record of operational excellence3+ years of people leadership experience, with proven success building, coaching, and developing high-performing teamsStrong expertise in data quality management and operational controls, including experience supporting audit, compliance, and governance requirementsDemonstrated ability to lead process improvement initiatives, including simplification, standardization, and automation of complex operational workflowsBachelor's degree or equivalent professional experiencein a relevant disciplineNice to HavesExperience in thereinsurance or life & health insuranceindustry, with familiarity of treaty administration and deal lifecycle managementExposure tooperational technology platforms and digital transformationinitiatives within a financial services or insurance contextExperience working in amulti‑country or global operating model,



navigating cross‑functional and cross‑cultural stakeholder environmentsStronganalytical and problem‑solving skills, with the ability to translate data and metrics into actionable operational insightsExcellentcommunication and influencing skills, with a track record of building trusted relationships with senior business partners and leadership teamsComfort operating in afast‑paced, ambiguous environmentwith multiple competing priorities and a strong bias for actionWork Model and CompensationThis role will be located in our Toronto office. Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full‑time if preferred. This position isnoteligible for full‑time telework, relocation assistance or visa sponsorship.The base salary hiring range for this existing position located in Toronto is CAD $136,000 to $166,000. The specific base salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short‑and long‑term incentives, and benefits offered), in setting individual compensation.Equal Opportunity EmployerSwiss Re is an equal prospect employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.Reasonable AccommodationsDuring the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.#J-18808-Ljbffr

📌 Sales Operations Manager- Us & Canada - C$136,000 - C$166,000 A Year (Winnipeg)
🏢 Swiss Re
📍 Winnipeg