Position OverviewWe are seeking a highly professional and fluent Bilingual (English/French) Operations Officer III to join our dynamic team in Mississauga. In this fast‑paced, telephone‑based role, you will play a critical part in our Anti‑Money Laundering (AML) and compliance efforts by conducting Know Your Customer (KYC) checks, verifying client data, and ensuring strict adherence to regulatory standards while delivering a top‑tier client experience.Location & ScheduleMississauga, Ontario - Hybrid (4 days in office, 1 day remote)Contract Duration: 8 months (high potential for extension/conversion)Start Date: July20,2026Compensation: $31.55 / hourSchedule: Monday to Friday – flexible to work any of the following 8‑hour shifts: 8:00AM‑4:00PM, 9:00AM‑5:00PM, or 10:00AM‑6:00PM (no shift rotation required).AdvantagesCareer Growth: Gain highly sought‑after, specialized experience within AML and financial compliance.Collaborative Culture: Join a supportive, diverse, and engaging team of 25 professionals.Hybrid Flexibility: Enjoy the best of both worlds with 4 days in office in a modern facility and 1 day working from home.Comprehensive Onboarding: Succeed from day one with a structured, 4‑to‑6‑week paid training program.Long‑Term Potential: Strong possibility of contract extension or permanent conversion based on performance and business needs.ResponsibilitiesClient Verification & KYC: Handle inbound/outbound calls (90% telephone) to confirm client information and perform rigorous KYC and AML validation checks.Compliance Adherence: Ensure all transactions and client interactions align with internal bank policies, federal regulations, and operational frameworks.Skilled Documentation: Summarize client conversations, document findings, and compile files for quality control reviews.Cross‑Functional Collaboration: Partner closely with AML and Compliance units to elevate high‑risk activities and facilitate swift, compliant resolutions.Performance Excellence:



Meet and exceed daily service level agreements (SLAs), accuracy standards, and quality control metrics.QualificationsLanguage: Fully bilingual in English and French with qualified‑level written and verbal communication skills.Experience: 45 years of progressive experience within a banking or financial institution.Customer Contact Experience: Proven experience in a high‑volume call center, customer service, or collections environment.Technical Compliance: Direct, hands‑on experience conducting KYC checks and verifying sensitive client information.Business Writing: Exceptional ability to synthesize complex verbal conversations into clear, structured, and professional written summaries.Tech Savviness: Strong proficiency in Microsoft Office365 (Word, Excel, Outlook) and demonstrated ability to navigate multiple complex software platforms simultaneously.Education: Post‑secondary certification or degree.Soft Skills: Meticulous attention to detail, unwavering accuracy under tight deadlines, strong analytical, problem‑solving, and risk‑identification skills, excellent time management and organizational abilities, and a collaborative mindset.Nice‑to‑HavePrior experience with major Canadian financial institutions.Familiarity with Money Market (MM) or Foreign Exchange (FX) banking products.Summary & Equal Employment Opportunity StatementIf you are interested in the Bilingual Operations Officer position, please apply online today! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada, and we are dedicated to creating an inclusive and accessible workplace that supports the employment, retention, and advancement of all employees. We welcome candidates from all backgrounds and are committed to ensuring full participation in the workforce free from barriers and discrimination.We ask that all job applications identify any accommodation requirements by emailing us to ensure their ability to fully participate in the interview process.#J-18808-Ljbffr

📌 Bilingual Operations Officer - 58187 (Mississauga) - $31.6 An Hour (Winnipeg)
🏢 randstad canada
📍 Winnipeg