We inspire people to achieve outstanding things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis-St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.We are proud to be a Unicorn company-privately valued at over $1 billion-a demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.We are looking for a Senior Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in a similar role before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.Important:This role is open to candidates across Canada.



We are specifically looking for someone able to work West Coast hours to support our customers in that time zone.What you’ll be doingLead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phasesEnsure that a plan is in place for each engagement for deployment, change management, and adoption programsClearly communicate implementation status, issues, risks, and effortBuild and sustain in-depth product knowledge regarding our core productsUnderstand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementationsApply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and trainingEstablish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rolloutTroubleshoot and triage customer issues during implementationWork with Sales to scope, estimate, and write Statements of Work for current projectsPartner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customersFunction as the voice of the customer and provide internal feedback on how Staffbase can better serve our customersWhat you need to be successfulFamiliarity with implementing Software-as-a-Service solutionsSeveral years of experience working on enterprise-scale deploymentsStrong application functional expertise, experience in business application deployment cycles, and strong

📌 Senior Implementation Consultant (Toronto)
🏢 Staffbase
📍 Toronto