Job ID:291151Store Name/Number:ON-Devonshire (0598)Address:3100 Howard Ave Unit C4A, Windsor, ON N8X 3Y8, Canada (CA)Position Type:RegularVacancy Status:This position is for an existing, open vacancyAs the Client Experience Manager at Sephora, you will oversee the success of our sales floor and “Stage”. This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephora’s selling model and inspiring them to exceed company goals.What you’ll be doing as a Client Experience Manager at SephoraTraining & Development – Execute training for all current and existing Beauty Advisors, facilitate orientation and selling model training sessions whenever possible.Client Engagement – Respond promptly to all client feedback, addressing issues from Medallia, the service hotline or direct interactions; serve as the Client Experience Lead in-store when possible.Event Management – Manage all in-store events with the Beauty Services team, ensuring planning, staffing, and maximizing learning and sales opportunities.Visual Merchandising – Assist the Operations team by aligning merchandising concepts, maintaining a clean sales floor, managing tester and supply levels,



and ensuring timely replenishment during new inventory add‑ons.Vendor Management – Ensure beauty advisors engage with visiting store brands and that brand representatives train and coach the team; provide feedback on training effectiveness.Qualifications & ExpectationsMinimum 2‑4 years of management experience in beauty, retail, or customer service industry or equivalent internal experience.Metrics‑driven with a proven track record of motivating and coaching a team to achieve company expectations and goals.Strong managerial courage to handle tough conversations and maintain composure under pressure.Ability to create high‑performing teams, identify in‑store talent, and develop them through their career journey.Excellent verbal and written communication skills, with the ability to influence partners at all levels clearly and concisely; proficiency in Windows,Word, and Excel.Experience in Windows, Word, and Excel.Location, Availability, and Physical RequirementsOn‑site:You will work at the location specified.Scheduling:Flexibility is key – availability during evenings, weekends, and holidays is required.Physical Requirements:Must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.Compensation:CAD$54,800.00 – CAD$68,500.00 per year, plus performance‑based bonus opportunities, competitive benefits, and robust learning and development initiatives. Final pay will depend on qualifications and location.Benefits:Access to Sephora’s extended health and life insurance benefits, customizable coverage options, paid time off, product discounts, and exclusive brand events.Education & Development:Training and internal mobility across Canada; access to LVMH programsand job opportunities.Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.#J-18808-Ljbffr

📌 Stage Experience Manager, Stores - C$54,800 - C$68,500 A Year (Winnipeg)
🏢 Sephora
📍 Winnipeg