Kelly’s customer located in Oakville, ON, is looking for a dynamic Customer Service Representative to manage and improve the daily performance of the invoice quality team, by fostering operational excellence, driving continuous improvement, ensuring quality adherence, facilitating knowledge sharing, and maintaining effective stakeholder collaboration within the organization.ResponsibilitiesManaging and improving digital inquiries through Estore and Re-order toolFulfilling the daily incoming requests via SFDC to ensure adherence to set KPIsEnsuring proper phone handling providing a positive customer experience via reduction in drop calls and timely responseInvestigating the escalations brought forward from Internal and External customers and providing proper feedback and implementing corrective actionsParticipating in Digital Team meetings and promoting e-commerce strategyRevising working procedures with Global Process Leaders (SOP’s, DTP’s desktop procedures) and workflowsBuilding and enhancing relationship with local site’s leadershipServing as subject matter expert and subject specific trainerProviding digital inputs to supervisor and manager on improvement ideasMeeting/Exceeding responsiveness expectation to customers & internal assignmentsRequirements2+ years of customer service/fulfilment/procurement experience or demonstrated equivalent subject matter expertiseA motivated self-starter with strong problem‑solving skills and a track record of meeting and exceeding goals through creativity and relationship buildingEnergetic, strong interpersonal, organizational and communication skillsExtremely detail‑oriented, organized and able to provide clear and accurate updates to relevant teamsDigital mindset:



comfortable entering and retrieving data in a variety of software platforms and driving changes with evolving technologyAn ability to work in a cross‑functional environment with peers, leadership and supporting organizationsExcellent time management skills & ability to prioritize work from multiple channelsThrives in a fast‑paced but fun work environmentAbility to work and influence employees at other locationsAbility to understand specific business objectives, priorities and key processesAbility to stand‑in for immediate leadership to conduct meetings, lead projects and provide business guidanceLeverages connections to build team morale and resolve issuesLooking to grow into a leadership role through influencing and achieving team‑driven resultsThis is a hybrid position, requiring a minimum of three days in the officeAbility to work three statutory holidays per year in lieu of vacation or paid time offAbility to work Monday – Friday (8‑hour shift) within the working window of 8:00AM – 6:30PM, depending on assigned regionPerksBe part of a pioneering company in the chemical and equipment businessTemporary position with potential to become permanentWork Monday to Friday – 3 days in office, 2 days remote$29.80 per hour plus 4% vacation pay on each weekly pay chequeWork in a agile and collaborative environment where your contributions make a real impactKelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.#J-18808-Ljbffr

📌 Customer Service Representative (Toronto) - $29.8 An Hour (Winnipeg)
🏢 Kelly
📍 Winnipeg