Advantage Personnel is seeking a Field Technician to join our support team in Fredericton, NB. This role is for a leader who thrives in agile environments, prioritizing excellent customer service. You will work across multiple locations in Fredericton, NB, using technology to coordinate associates. We are looking for a proactive self-starter comfortable with change and skilled in various technologies.
Key Responsibilities:
- Support end users daily with desktops, laptops, and mobile devices.
- Resolve technical issues that require hands‑on assistance or exceed Service Desk capabilities.
- Deploy IT solutions for end user devices and introduce new technologies like computers, tablets, printers, VoIP phones, network gear, servers, satellite systems, and software.
- Analyze and document critical issues, escalating them as needed.
- Monitor and ensure prompt escalation of customer issues to internal teams and vendors.
- Perform preventive maintenance, upgrades, and installations.
- Provide support to retail locations and client affiliates in the Saint John area.
Qualifications/Requirements:
- Post-secondary education in a relevant technical field.
- 3+ years of experience in customer-facing technical roles.
- Customer service-oriented with a commitment to high‑quality service delivery.
- Physical capability to set up and deploy computer equipment.
- Proficiency in:
- Windows 10
- Microsoft 365
- Microsoft SCCM
- DHCP
- DNS
- WiFi
- Basic networking skills including wireless and endpoint switching (Cisco, Juniper), and client remote access.
- Certifications preferred:
The Field Technician role involves frequent travel to various job environments, including customer sites, retail locations, and remote areas as needed.
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📌 Field Service Technician (Saint John)
🏢 Advantage Personnel
📍 Saint John
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