Job Title/Titre d'emploiService Desk Analyst- OnsiteVacancy No / Numéro de poste vacantVN9566Company Name/Nom de l'entrepriseCompugen IncWork LocationToronto, ONPay Range / RémunérationBase Compensation: $47000-$55000 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $47000-$55000 Annually (range is inclusive of variable compensation if applicable)Pipeline PostingNoJob Details/Détails du posteAbout CompugenCompugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!Our CultureWe are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.Key Responsibilities:Provide support to users either via phone, email, or chatPerform initial problem analysis and triage problem to other appropriate staff when appropriateRecord, track and document the request problem-solving process, including all successful and unsuccessful decisions made,



and actions taken through to final resolutionApply diagnostic utilities to aid in troubleshootingCreate knowledgebase articles to support efficient issue resolutionPerform post-resolution follow-ups to help requests.Follow instructions and pre-established guidelines to perform the functions of the job; Collect, organize and document all problems and solutions in the Service Desk Tracking System; Assist technicianswith installation, configuration and set up of computer systems as per established procedures when required; Supporting and resolvingcommon applications including the Office Suite, O365, browsers, and WindowsExecutive communication and white glove serviceSkills & Qualifications:Possess a degree, diploma or certificate in Computer Science, or related discipline or equivalent work experienceMinimum 3 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).The successful candidate will need to complete OPP Clearance upon starting with the organizationITIL certification is considered an assetMicrosoft Technical Certification / A+ is considered an assetUnderstanding of Windows 10 / 11 environmentStrong (fluent) written and spoken communication skills in EnglishExceptional interpersonal skills, with a focus on rapport-building,



listening and questioning skills.Good understanding of the organization's goals and objectivesAttention to detailAbility to conduct research into a wide range of computing issues as required.Ability to absorb and retain information quicklyAbility to present ideas in a user-friendly language.Proven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentExperience working in a team-oriented, collaborative workplace.Strong Troubleshooting SkillsStrong knowledge of Active Directory and O365, Azure ADITSM adherence, process adherenceA sense of urgency to complete tasks and assignmentsExperience supporting Office Suite of products including O365Experience supporting users with remote support tools such as Logmein RescueWorking Conditions:Professional and collaborative office environmentBusiness casual dress codeOnsite collaboration with cross-functional team membersStandard working hours: Monday to Friday, between 8:00 AM and 5:00 PM (Onsite 5 Days in Office)What Compugen Offers You:Exciting, fast-paced challenging work environmentA culture where authenticity and diversity are valuedProfessional developmentParticipation in Women in Technology NetworkOpportunities to give back to our local communitiesCollaborative supportive team membersRemote work/hybrid work optionsWork/life flexibilityEquity StatementAt Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.#J-18808-Ljbffr

📌 Service Desk Analyst- Onsite - C$47,000 - C$55,000 A Year (Winnipeg)
🏢 Compugen
📍 Winnipeg