- Develop, implement and evaluate policies and procedures for the operation of the department or establishment



- Assisting with or performing administrative tasks, such as managing and updating invoices, processing current orders, and tracking inventory



- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction



- Prepare budgets and monitor revenues and expenses



- Monitoring department issues and client complaints to create methods to lessen recurring issues



- Participate in the development of pricing and promotional strategies



- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise



- Negotiate with suppliers for the provision of materials and supplies



- Develop service procedures, policies, and standards



- Recruit and supervise staff, oversee training, and set work schedules



- Analyse statistics and compile accurate reports



- Negotiate with clients for the use of facilities for conventions,

banquets, receptions, and other functions



- Acting as a link between guests and hotel management



- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes