The Account Manager (AM) is responsible for account management, client relations, account strategy and people management. The AM reports to the Account Director and supervises the work of more junior team members. Responsible for the development and execution of clinical trial education/recruitment programs and/or medical communications and/or CHE manage direct client interaction Develop, manage and adhere to budgets Supervise project work completed by junior staff, and ensure senior staff receive regular project updates Pursue opportunities to participate in internal committees and planning of company initiatives Remain alert to opportunities to provide additional services and expand current mandates, and communicate these to senior staff Contribute to business development activities through research, brainstorming, program and proposal writing, presenting and developing contacts With support, undertake business development projects to enhance the business model, e.g., Consulting Development and implementation of clinical research programs: develop communications pieces as they relate to new business pitches, client mandates, etc.

Manage supplier relationships including implementation of Requests for Proposal and subsequent analysis of proposals. In conjunction with senior management, make recommendations to the client on appropriate vendors for a particular project Serve as day-to-day manager for client on accounts Lead on medium-sized, predefined programs, establishing position as key client contact, and ensure delivery on time, on budget and to a high standard of quality Conduct client meetings/teleconferences in absence of senior team members, where appropriate Discuss and refine project briefs with the client Lead tactical implementation of programs Ensure quality control for own work and that for the overall programs, as appropriate Proactively identify client needs and employ expertise from within the team and across the network to meet them, as appropriate Understanding of ICH GCP, privacy legislation, Rx&D; guidelines,



and other local and international regulations relating to industry that allows for high quality and compliant management of projects Work with senior team members to manage client expectations and evaluate programs Develop, manage and adhere to budgets Pursue opportunities to participate in internal committees and planning of company initiatives Continuously seek to improve personal areas of expertise Take responsibility for own personal and professional development Remain actively informed about the client roster, full service offering and areas of expertise Keep internal and external account team members up to date on account status Supervise project work completed by junior staff, and ensure senior staff receive regular project updates Provide guidance and coaching to junior staff within the group Identify and pursue opportunities to collaborate with other practice groups and companies within the network Able to proactively expand and nurture network of existing and potential new clients Consulting Can successfully manage the clientâconsultant relationship Ability to identify and assess the needs of clients and their service requirements Ability to establish client service objectives and create a plan to fulfill these objectives Can identify, communicate about and propose solutions for any client service problems that may arise Ability to manage dayâtoâday accounts, from mandate definition to budget development and through to invoicing, ensuring timely delivery to client deadlines Ability to manage relationships with suppliers and partners on the company and clientâs behalf Can manage accounts to high standards of service, on time,



on strategy and within budget limits Technical Proficiency in writing and editing documents Ability to proofread material with a high degree of accuracy Ability to prepare internal and client correspondence, briefing documents, meeting agendas, draft presentations, and minutes with minimal supervision Ability to do background research and provide critical analysis of technical and scientific documents Proficient in a range of computer applications, including the MS Office Suite Share creative ideas with the account team Contribute to creating a learning culture by coaching peers and junior members of the team Act as a team player by supporting your account team to ensure all deliverables are met Deliver projects efficiently, leveraging existing work wherever possible Suggest ways of making project delivery more impactful or efficient Regularly combines natural curiosity and gut intuition with sound analysis and reasoning to strengthen our "organizational forecasting ability" Creates a friendly and inclusive work environment when faced with changes in direction or deadlines At least 4 years of work experience, including 2+ years in clinical research or a relevant field Strong network of contacts in the clinical research industry or relevant industry Knowledge of the biotechnology, pharmaceutical, and medical device industries, and familiarity with current issues that may impact the operations of the company or its clients Intermediate writing (as assessed at interview using writing tests) and presentation skills Network of contacts in clinical research industry, suppliers for clinical research services, pharmaceutical or relevant field French written and oral communication skills an asset Able to travel as client mandates dictate As well as the basic salary, great social events and a culture of continual learning, our competitive benefits package* include: Paid vacation âPaid sabbaticals after 5 yearsâ service.

Benefits are contingent on successful completion of the probation period.

📌 Account Manager (Client Services) (Toronto)
🏢 Tim Baker HR
📍 Toronto