Elevate guest experiences at The Drake as a Guest Service Agent. Join a agile hotel team dedicated to providing exceptional service and hospitality while embracing community connections. The Drake is a Canadian hospitality brand with a focus on lifestyle hotels and unique experiences since 2004. As a Guest Service Agent, you'll thrive in an inclusive and entrepreneurial environment. This role requires you to provide top-notch guest service, manage bookings, and maintain a welcoming lobby space. Key Responsibilities:
- Greet guests enthusiastically upon arrival
- Handle room reservations, confirmations, and cancellations
- Ensure compliance with check-in and check-out protocols
- Address guest requests promptly for full satisfaction
- Monitor the cleanliness of the hotel lobby Requirements:
- Minimum 2 years as a Guest Service Agent
- Proficient in Opera Cloud system
- Passion for hospitality and warm interactions
- Relevant education and practical experience
- Excellent written and verbal communication skills Bring your hospitality passion and service excellence to The Drake, where every guest counts. #J-18808-Ljbffr

📌 Guest Service Agent At The Drake (Toronto)
🏢 Drake Hotel Properties
📍 Toronto