Shape patient care at Joseph Brant Hospital as a Full time Patient Experience Specialist in Burlington, Ontario. This role is pivotal in managing and resolving patient concerns with empathy and skill.As a vital member of the Patient Experience Office, you will report to the Director of Quality, Strategy, and Patient Experience. Your responsibilities will include facilitating effective communication between patients, staff, and physicians, while actively managing risk and implementing patient feedback systems for continuous improvement.



Collaboration with the Quality team will be essential to enhance patient satisfaction.Key Responsibilities:Provide exceptional service to patients and familiesAssist in resolving patient concerns and complaintsMonitor and address risk situations proactivelyCollaborate with multidisciplinary teams for resolutionsSupport patient experience surveys and data utilizationRequirements:Degree in public service or health-related fieldAt least five years of relevant experienceExcellent mediation and conflict resolution skillsFamiliarity with healthcare systems and legislationAbility to maintain objectivity and professionalismDrive patient-centered care and operational excellence at Joseph Brant Hospital by utilizing your expertise in patient experience management.

📌 Full-Time Patient Experience Specialist Role (Burlington)
🏢 Joseph Brant Hospital & Foundation
📍 Burlington